Privacy Policy for all websites owned or managed by Lodge Information Services Ltd
Introduction
This policy covers LIS’s use of personal information collected when you use lisltd.co.uk and associated websites. The policy also gives you information about cookies; Lodge Information Services' and third parties' use of cookies; and how you may reject such cookies.
To access certain areas of our website you may be asked to submit personal information about yourself (e.g. name and email address) in order to receive or use services. Such services may include news updates, live chats with our staff, messaging systems, online purchasing and access to Lodge Information Services Online Technical Support.
By entering your details in the fields requested, you enable LIS and
its service providers to provide you with the services you select. Whenever
you provide such personal information, we will treat that information in
accordance with this policy. When using your personal information LIS
will act in accordance with current legislation and aims to meet current
Internet best practice.
Visitor Information
During the course of any visit to lisltd.co.uk, the pages you see, along with a short text file called a 'cookie', are downloaded to your computer. Many websites do this, because cookies enable website publishers to do useful things like find out whether the computer (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.
Information supplied by cookies can help us to provide you with a better online user experience and assist us to analyse the profile of our visitors. For example: if on a previous visit you logged into our online technical support system, we might find this out from your cookie and pre-fill the username (but not password) on your second and subsequent visits.
In addition to data gathered through cookies, we log all pages accessed on our servers and all referral information (details of how you got to our website). It is rarely possible to identify an individual browser from this data but if an individual's browsing did become identifiable in this way we would treat it in the same way as other personally identifiable information. We use browsing logs to compile a statistical picture of the visits to our websites for technical and marketing purposes. The reports we extract aggregate the information in various ways and are therefore totally anonymous as far as a particular visitor's activities are concerned.
What is a cookie?
A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computer and stored on your computer's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.
Many sites do this whenever a user visits their website in order to track online traffic flows.
Cookies record information about your online preferences. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user user and accordingly you may not be able to take full advantage of all of the lisltd.co.uk features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.
If you have set your computer to reject cookies you can still browse lisltd.co.uk anonymously. For further information on cookies please visit www.aboutcookies.org.
Use and storage of your personal information
When you supply any personal information to Lodge Information Services Ltd we have legal obligations towards you in the way we use that data. We must collect the information fairly, we must explain how we will use it and tell you if we want to pass the information on to anyone else.
In general, any information you provide to LIS will only be used within LIS and by its agents and service providers. Your information will be disclosed where we are obliged or permitted by law. Also, if you post or send offensive, inappropriate or objectionable content anywhere on our website or to any site or server controlled or managed by Lodge Information Services or otherwise engage in any disruptive behaviour on our websites, LIS can use whatever information is available about you to stop such behaviour. This may involve informing relevant third parties such as your employer, school e-mail/Internet provider and law enforcement agencies about the content and your behaviour.
We will hold your personal information on our systems for as long as you use the services you have requested, and usually remove it in the event that the purpose has been met. However, LIS may retain your information for as long as is necessary to ensure that our services run smoothly. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.
Access to your personal information
You have the right to request a copy of the personal information that LIS holds about you and to have any inaccuracies corrected. (We charge £10 for information requests.) Please address requests to our Maldon Office by whatever means is easiest for you - the details are published at www.lisltd.co.uk/contact
How to find and control your cookies
| Netscape 6.0 |
| On your Task Bar, click: Edit, then Preferences Click on Advanced Click on Cookies |
| Internet Explorer 6.0 |
| Choose Tools, then Internet Options Click the Privacy Tab Click on Custom Level Click on the 'Advanced' button Check the 'override automatic cookie handing' box and select Accept, Block or Prompt for action as appropriate. |
| Internet Explorer 5.0 or 5.5 |
| Choose Tools, then Internet Options Click the Security tab Click on Custom Level Scroll down to the sixth option to see how cookies are handled by IE5 and change to Accept, Disable, or Prompt for action as appropriate. |
| Internet Explorer 4.0 |
| Choose View, then Internet Options Click the Advanced tab Scroll down to the yellow exclamation icon under Security and choose one of the three options to regulate your use of cookies. |
| Internet Explorer 3.0 |
| You can View, Options, Advanced, then click on the button that says Warn before Accepting Cookies. |
| Netscape Communicator 4.0 |
| On your Task Bar, click: Edit, then Preferences Click on Advanced Set your options in the box that says Cookies. |
How do you know which of the sites you've visited use cookies?
| Netscape 6.0 |
On your Task Bar, click: |
| Internet Explorer 6.0 |
| Choose Tools, then Internet Options Click the General Tab Click Settings Click View Files |
| Internet Explorer 5.0 or 5.5 |
| Choose Tools, then Internet Options Click the General Tab Click Settings Click View Files |
| Internet Explorer 4.0 |
Choose View, then |
| Internet Explorer 3.0 |
| You can View, Options, Advanced, then click on the button that says View Files |
| Netscape Communicator 4.0 |
| Netscape bundles all cookies into one file on your hard drive. You'll need to find the file, which it calls Cookie.txt on Windows machines. |
How to see a cookie's code
Just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identifier, which can only be seen by the server that gave you the cookie. Most cookies are not intended for human use so the meaning of any data may be less than obvious!