Each question is rated 1 (bad) through 5 (good). Simply click the box that best reflects our performance in each case. If a question is irrelevant to your situation, please leave the n/a box filled in. At the end of the form there is a space for any comments you may want to make. We have given you the choice whether to provide your personal details or not, in case you wish to send the form anonymously.

HOW DO YOU RATE THE FOLLOWING ASPECTS OF LIS	Bad	1	2	3	4	5	Good	n/a
Technical expertise of staff
Administration
Customer Care
Promptness of service
Meeting your needs

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