Each question is rated 1 (bad) through 5 (good). Simply click the box that best reflects our performance in each case. If a question is irrelevant to your situation, please leave the n/a box filled in. At the end of the form there is a space for any comments you may want to make. We have given you the choice whether to provide your personal details or not, in case you wish to send the form anonymously.

GETTING THROUGH	Bad	1	2	3	4	5	Good	n/a
How quickly was your call answered?
How acceptable was the call queue management?
HELPDESK SUPPORT	Bad	1	2	3	4	5	Good	n/a
How appropriate was their telephone manner?
How well did they understand the issues being raised?
How well did they explain any solutions?
How well briefed were they with the relevant background information?
How confident/competent did they appear to be?
How efficiently was the task carried out?
How happy were you overall with the helpdesk technician?
FOLLOW UP	Bad	1	2	3	4	5	Good	n/a
How useful was the follow up call?
How well did we handle any outstanding issues?
How efficient was our administration?

ACHEIVED OBJECTIVES	Bad	1	2	3	4	5	Good	n/a
How satisfied were you with the outcome?
How closely did the outcome match the original request?
How satisfied were you overall with the support received?
ADDITIONAL, OPTIONAL INFORMATION. If you wish to remain anonymous, please leave the following two boxes empty.

Name:

Company:

COMMENTS - please feel free to expand on any of your answers, or anything that you feel may not have been covered.

Thank you for taking time to give us your feedback. If you would like to discuss any of these points in person, please make that clear in the comments box, or alternatively please contact us in the usual way to arrange an appointment. For information on how your answers will be used or stored, please see our Data Protection Policy.