Each question is rated 1 (bad) through 5 (good). Simply click the box that best reflects our performance in each case. If a question is irrelevant to your situation, please leave the n/a box filled in. At the end of the form there is a space for any comments you may want to make. We have given you the choice whether to provide your personal details or not, in case you wish to send the form anonymously.

BOOKING PROCESS	Bad	1	2	3	4	5	Good	n/a
How professional were the helpdesk staff?
How well did they handle any changes of plan?
How acceptable was the booking availibility?
REPRESENTATIVE'S VISIT	Bad	1	2	3	4	5	Good	n/a
How appropriate was their appearance and manner?
How well did they explain any problems and solutions?
How well briefed were they?
How confident/competent did they appear to be?
How effeciently was the task carried out?
How accurate were the job sheet notes?
How punctual was the representative?
How happy were you overall with the representative?
FOLLOW UP	Bad	1	2	3	4	5	Good	n/a
How useful was the follow up call?
How well did we handle any outstanding issues?
How efficient was our administration?

ACHEIVED OBJECTIVES	Bad	1	2	3	4	5	Good	n/a
How satisfied were you with the outcome?
How closely did the outcome match the original request?
How satisfied were you overall with the visit?
ADDITIONAL, OPTIONAL INFORMATION. If you wish to remain anonymous, please leave the following two boxes empty.

Name:

Company:

COMMENTS - please feel free to expand on any of your answers, or anything that you feel may not have been covered.

Thank you for taking time to give us your feedback. If you would like to discuss any of these points in person, please make that clear in the comments box, or alternatively please contact us in the usual way to arrange an appointment. For information on how your answers will be used or stored, please see our Data Protection Policy.