Each question is rated 1 (bad) through 5 (good). Simply click the box that best reflects our performance in each case. If a question is irrelevant to your situation, please leave the n/a box filled in. At the end of the form there is a space for any comments you may want to make. We have given you the choice whether to provide your personal details or not, in case you wish to send the form anonymously.

PLANNING	Bad	1	2	3	4	5	Good	n/a
How effective was the planning process?
How well documented was the project specification?
IMPLEMENTATION	Bad	1	2	3	4	5	Good	n/a
How well was the implementation managed?
How accurately were the milestones achieved?
How well were specification changes managed?
How well briefed were the LIS staff with the relevant information?
How efficiently was the project carried out?
How happy were you overall with the project implementation?
FOLLOW UP	Bad	1	2	3	4	5	Good	n/a
How useful was the project follow up call?
How well did we handle any outstanding issues?
How efficient was our administration?

ACHEIVED OBJECTIVES	Bad	1	2	3	4	5	Good	n/a
How satisfied were you with the outcome?
How closely did the outcome match the original specification?
How satisfied were you overall with the support received?
ADDITIONAL, OPTIONAL INFORMATION. If you wish to remain anonymous, please leave the following two boxes empty.

Name:

Company:

COMMENTS - please feel free to expand on any of your answers, or anything that you feel may not have been covered.

Thank you for taking time to give us your feedback. If you would like to discuss any of these points in person, please make that clear in the comments box, or alternatively please contact us in the usual way to arrange an appointment. For information on how your answers will be used or stored, please see our Data Protection Policy.