Is it time to switch?

Is it time to switch

If your IT support company just wasn’t good enough last year, then is it time to switch? IT is too important to have a weak supplier. Our new guide explains why we partner with our clients and don’t just work with them.

Download The Top 5 Questions guide to help you make the best decision.

Why is it time to switch to LIS?

Investing in a good IT support company is essential if you want to generate sales growth, streamline your processes, and reach your goals. Are you wasting too much time trying to sort out your companies’ IT system yourself? Is your current IT provider working with you and do they understand your goals? If you answer no to any of these questions, then ask yourself is it time to switch?

As your IT support company, LIS will take the time to find out your exact needs of your company. Our Technical Support Staff use their expertise to deliver bespoke technology solutions that are fully aligned to your business plans. We are an extension of your business and will be a crucial part of your team.

Unlike other IT support companies, our focus is on being proactive. This means that the majority of our time is invested in potential causes of IT disruptions, before your company encounters any issues. Typically, our IT Help Desk spend time monitoring services and are proactive when there are issues.

The PC doctor will see you now

Prevention is better than cure: we do not wait for problems to occur. Our aim is to make sure your company is secure and has the latest updates. We try our best to do all we can to reduce the chance of anything going wrong in the first place.

By fixing the problem at its source, we can stop the symptom from returning. This enables us to provide you with consistently high levels of service. This ensures, low levels of risk and ultimately, enhance the productivity of your IT systems and staff. Is it time to switch to an IT provider that will assist you and your team with any IT problems? This in turn will allow you to concentrate on building your business or enjoy some of your favourite pastimes.

We have a belief at LIS: “If it has already happened, it’s too late. Why should it go wrong at all?”

Flick the switch – it’s time to switch

As a busy business owner or manager, we understand your time is precious. There is nothing more annoying than your IT systems running slow or being down. Fed up with staff moaning at you that their emails are down? Or the ultimate nightmare that your company has a virus, or your server is down.

Never fear. LIS can offer you a FREE IT AUDIT. Contact the LIS Help Desk and speak to our experienced and friendly support team. It is never too late to switch. We will talk to you about your current system. Advise on upgrades to improve performance. Review your security and back-up solutions. IT should not be painful. Let us take away your headaches. It is never too late to switch, we are only a phone call or email away.

LIS – SECURING YOUR DIGITAL WORLD

#FreeGuide #ITPartner #ITSupport #DownloadYourCopyNow

Collecting Customer Data

The best practices in collecting customer data

Customer data offers an insight into information such as customer demographics, behaviour, and preferences. This enables businesses to create quality products and positive experiences that will cater to their client base. However, it is not enough for a business to collect customer data. It must collect data that is useful and relevant. Here are some of the best ways to collect useful customer data and avoid challenges.

For the most up to date information about GDPR and gathering customer information visit the Information Commissioners Office website.

Customer data collection offers business benefits, but there is a limit to what kind of data can be gathered. Customer privacy has become a serious concern in modern society. There are various regulatory frameworks that ensure the protection of people’s private information. To avoid running afoul of the law, inform your customers that you will be collecting their data. It is important you specify exactly what data you will be gathering.

Collect identifiers

Whether you’re creating an online survey or a sign up form, collecting customer data is crucial. This information will form the foundation for future analysis and segmentation.

Collecting Customer Data

More and more companies today are relying on customer data to
help them outperform competitors and improve their services.

Track customer interactions

Define important customer interactions. For example, if you own an online store, you need to know how your customers arrived at your site, the items they clicked on, the items they added to their cart, and what they eventually purchased. Tracking each step of their buyer journey — from learning about your business to becoming a customer — will give you insights into what your customers need and want.

Gather behaviour-related data

Don’t focus solely on customers who made a purchase. Think about what other indicators produce meaningful data. In our online store example, you might want to track how many sign up for your email newsletter, which pages they visited on your site, or how much time they spent on each page. Analysing this information will help you determine which aspects of your efforts are most effective and which ones need improvement.

Automate data collection

When gathering customer data, you must minimize the risk of human error. The most effective strategy is to automate as much of the collection process as possible. Apps and tools such as online forms and optical character recognition systems feed information directly into your database. This eliminates paper-centric processes that often lead to mistakes.

Integrate your systems

Redundancies and errors are also common when there are multiple databases managing the same information. You can prevent these issues by working with an IT provider to integrate all your apps, databases, and software solutions. This way, data collected in one database will be synced and consistent across other platforms, reducing manual data entry and, consequently, human error.

Consider who will view the customer date reports

Inevitably, you’ll need to convert data into business intelligence reports. It’s a good idea to identify who will read your reports so you can highlight the most relevant insights for them. For instance, sales managers want to see quarterly sales figures, and human resources teams want to see labour costs compared to revenue.

Update data in real time

Companies today need up-to-the-minute data accuracy in order to stay relevant. Use business intelligence dashboards that collect, organise, and filter data at the click of a button so that you’ll never have to wait a day or more to receive critical information that can guide company decisions.

How can we help your business collect customer data?

Looking for technologies that can help you optimise collecting customer data? Call the LIS Help Desk, our IT consultants are here to help you. We’ll recommend best-of-breed technologies that track the information you need to grow your business.

LIS – SECURING YOUR DIGITAL WORLD

#CustomerData #Security #ITsupport #Business

 

Microsoft Planner

Reach for big goals this year with Microsoft Planner. Microsoft 365 has some amazing productivity and collaborative tools already built in. Did you know that within Teams there’s a useful project planning tool?

Watch our short video for the lowdown

How Microsoft Planner works

Microsoft Planner is a great lightweight planning tool that’s included in most Office 365 packages. Its basic purpose is to provide easy, visual task management for a group of users. This includes when, how and by whom these tasks are assigned as well as their current status.

Planner is also based upon Office 365 Groups. This means creating a new Planner plan will also create a group behind the scenes. This makes it easy to govern membership and add additional workloads onto the group in question.

Will it make a difference?

Creating tasks and assigning it to team members is a continuous process inside all organisations and businesses. How many of you are doing it in a systematic and organized manner? You can change this anytime with Microsoft Planner. The biggest difference Microsoft Planner brings to an organisation when compared to other to-do apps is that it is team focused. This different approach helps you to achieve more productivity and control on your team, especially when you are processing a complex task with a specialised team. How to use Microsoft Planner effectively? The easiest and effective way to use Planner now is from Microsoft Teams. You do not need to switch applications to manage your tasks in Planner now. Let us see what you can do with Planner in Microsoft Teams.

What are the things you can do with Microsoft Planner?

To start creating tasks, assigning it to your team members, and keep checking progress from Microsoft Teams, you need to create a team first. You can also go with an already existing team if you wish. After creating the team, you need to add members to it and add the Planner app as a tab to the team.

What are the benefits?

Microsoft PlannerThrough Microsoft Planner and Microsoft Teams, team leaders will easily be able to review the current workload of employees, assign new tasks, and follow up on tasks that are important or may be falling behind. Employees can understand their workload better and follow through independently, without having to take additional steps to figure out which tasks they should best be prioritising. 

One of the major advantages to Microsoft Teams is its ability to integrate with software solutions such as the Microsoft Team Planner. If your team hasn’t switched to Microsoft Teams yet, it may be time. Contact the LIS Help Desk if you need to migrate to Microsoft Teams.

LIS – SECURING YOUR DIGITAL WORLD

#WatchItNow #MicrosoftPlannerVideo #HowTo

Your 2021 Productivity Super Guide

2021 productivity super guideReady to make this a wildly successful year for your business? Our 2021 productivity super guide will help shake off the memories of 2020. As well as enabling you to focus on increasing sales and profitability. Excellent. A great place to start is helping you and your team to get more done in less time. We’ve pulled together a productivity super guide, looking at setting goals, collaboration, and communication. And of course, it lists our most highly recommended productivity tools.

Download our 2021 productivity super guide.

What a year we’ve left behind

Although, with many of the negatives we had no control over, came some positive changes to the way we all do things. So many businesses now have people working from home on a permanent or semi-permanent basis. As much as no-one asked for this, it’s been great to see how many businesses that we work closely with have adapted. And in the process, they have become more flexible.

This flexibility often results in a more motivated, engaged workforce. Who really appreciate the ability to work different hours and work from home (WFH). This is a huge benefit. Especially if you’re looking to hire new people. Because what’s the greatest competitive advantage in your business? It’s your people, of course.

We believe that offering flexible working and the choice between WFH and going into the office, will help you attract the very best people in your field. This year is going to be a “buyer’s market” for employers. A great opportunity to take on truly excellent new people. But, of course, along with this comes a responsibility to give everyone the tools and accessibility they need to be able to excel at their roles from wherever they choose to work.

That means you, as the business owner or manager, need to be on top of issuing the right devices, keeping security tight, and network access open but safe. After the 2020 lockdowns, hopefully you’ve already got the fundamentals in place. But going forward, it’s as important to offer your team as much IT support in their homes, as they get in the office.

We can help you with our 2021 productivity super guide

So, here’s a question to ask – what else could you do to help them achieve more?

If they were given the right tools:

  • Help your team make the most of their time
  • The right tools will complement what they do
  • Tools will simplify processes

… could they get more done in a day?

Probably. And fortunately, we live in an age where there is an app to help you do pretty much anything.

Why wouldn’t you take advantage of that?

The thing is, it’s too easy to get stuck in our ways. Yes, even when it comes to business. We log into the same software each morning, have the same grumbles about how we wish it did things differently; then carry on with our day.

“Sometimes what we need is a new set of eyes. Someone who can stand back and see the simple solutions that we simply can’t”

Because when something is a habit, it can be difficult to imagine a different way of doing it. Even if that new way is easier and brings about more benefits – like a more productive team, and better customer satisfaction.

Could we be that new set of eyes for you? We’d like to offer your business a productivity audit.

During this audit, our experts will take a detailed look at your business, what you do and the tools you currently use to do it. We’ll talk to you about how your processes would work in an ideal world and help you to identify the apps or software that can help that to happen.

Let’s set up an IT Audit

Three BIG questions for you:

  1. Do you currently have an IT support company?
  2. How happy were you with them last year?
  3. If the answer isn’t “utterly delighted”, let’s jump on a Zoom or book a phone call.

Everything that happened in 2020 taught businesses round here just how important proactive, responsive IT support is. Contact the LIS Help Desk to discuss your business, and to answer any questions you may have.

LIS – SECURING YOUR DIGITAL WORLD

 #NewYearGoals #ProductivityGuide #Make2021YourYear

What’s new in WordPress

WordPress allows you to design and build a website that meets your unique needs. Start a blog, business site, portfolio, online store, or anything else you can imagine. We explore what’s new in WordPress 5.6.

With built-in optimization and responsive, mobile-ready themes, there’s no limit to who you can reach with your new website. Create a simple website for your family or sell products around the world—it’s up to you.

WordPress is often regarded as the easiest and best website builder if you’re looking to build something that you won’t outgrow in the long run. Most web hosting accounts now include a ‘1-click installer’ which will set up WordPress for you in seconds. Contact the LIS Help Desk to buy your domain name.

What’s new in WordPress: Five awesome new features

Like previous releases, WordPress 5.6 includes several versions of the Block Editor enhancing the editing experience for WordPress users who don’t have the Gutenberg plugin installed and updated on their websites yet.

Not everything is about the Block Editor, though. Several features have been added to WordPress Core, like a new default Twenty Twenty-One theme, auto-updates for major releases, better support for PHP 8.0, Application Passwords for REST API Authentication.

There is so much more in WordPress 5.6. You will see accessibility improvements, UI enhancements, tons of bug fixes and a huge list of changes for developers.

1. New default theme: Twenty Twenty-One

One of the major new features in WordPress 5.6 if the new default theme: Twenty Twenty-One. It looks awesome, plus it’s lightning fast, accessible and SEO-friendly. One of the coolest features is that you can quickly build a complex layout thanks to block patterns. These block patterns were introduced in WordPress 5.5 and this new theme uses them nicely. The theme comes with a couple of patterns, but you can make your own to suit your needs. The Twenty Twenty-One theme was designed by Mel Choyce-Dwan and built by a development team — consisting of several Yoasters — led by Carolina Nymark. You can read about how Twenty Twenty-One came to be.

What’s new in WordPress

Twenty Twenty-One comes with a number of great color palettes, plus support for block patterns

2. Automatic updates

Keeping your site and plugins up to date is a chore — but an essential chore to keep your site safe and secure. It’s one of the reasons why the WordPress team is working hard on making that process a little bit easier by providing automatic updates. Luckily, WordPress can already automatically update minor versions, but with 5.6, it can also update to major versions automatically. This is an opt-in, so you have to activate it yourself in the WordPress Updates screen if you want to make use of this. Remember, automatic updates of major versions has its pros and cons, so think before you activate.

Automatic updates

By turning automatic major updates on, WordPress can always update itself

3. Application passwords

Application passwords offer a new way of providing access to certain parts of your site. You can’t use them to log into your account, but you can use them to help give external sources access to your site without you having to give away your password. You can easily generate access keys and share them with your users. Keys are easy to understand and come in a familiar format like abcd EFGH 1234 ijkl MNOP 6789. Revoking access is just as easy. Simply hit the Revoke button. Keep an eye on this feature as many plugins and platforms will adopt this.

Application passwords

Application Passwords makes managing external authentication easier

4. Loads of Gutenberg updates

We’re big fans of the new block editor, but we know there are still a lot of naysayers out there. Luckily, the Gutenberg team keeps chugging along and put out great release after great release. In WordPress 5.6, you’ll find the results of not one or two Gutenberg updates — but no less than seven releases. Among many things, you’ll find improved support for video positioning in cover blocks, enhancements to the block patterns, better dragging and dropping of blocks, improved keyboard navigation, et cetera. It comes with many performance and accessibility improvements as well.

5. Beta support for PHP 8 in WordPress 5.6

PHP 8 has just been released and it is a huge deal for developers. It’s the latest version of the programming language in which WordPress is written and it brings a whole lot of cool stuff that will help developers use modern code practices and features. As of WordPress 5.6, the CMS is considered beta compatible with PHP 8. Still, there’s a lot of work to do to get WordPress fully compatible with PHP 8 and before developers can use all the new goodies that it brings.

New build or upgrade

Are you happy with your existing website? Is your website out of date? Do you need to upgrade to sell products online? Our clients benefit from working with us as we have a team of designers, programmers and IT support staff. We offer hosting, design and build of websites, email setup and SEO. We also offer training for the person in your team who will be updating your site. They will soon find out what’s new in WordPress and how it will benefit your company.

Work with industry experts for all your online requirements and to find out what’s new in WordPress. Let us take away the headache of dealing with several suppliers. Working closely with you, the client, we’ll provide product features based on actual end-user behaviour and deliver exactly what you require. Delivered on time and within budget. Contact the LIS Help Desk to discuss your online requirements.

LIS – SECURING YOUR DIGITAL WORLD

#WordPress #Websites #Hosting #SEO #Marketing