Routing Issues

We are receiving reports of routing issues for some of our broadband customers. Engineers are investigating and we will put out an update as soon as we have more information. Apologies for any inconvenience.

Disruption in Woodham Ferrers

Contractors have today advised us of possible disruption to power and communications at our Woodham Ferrers office. We will be operating on generator for the day, testing out our fail-over systems, but there is a risk of disruption to phone calls and email to the helpdesk. Our power backup maintains essential services only which does not include the kettle so there is also increased risk of grumpiness in our support team. No direct client systems are affected.

We apologise in advance for any issues.

Shared Hosting Issue

Investigating – We are currently experiencing some network connectivity issues on our shared hosting platform. Engineers are investigating and we will update you as soon as possible. Apologies for any inconvenience caused.