Robots conducting job interviews?

“Congratulations, you have been selected for an interview. For the professional minigamer position at Open Mind Corporation,” a robotic voice announces over a blank screen. “My name is Alex. I will be guiding you through the interview. The whole process will take no more than 10 minutes. Let’s hear your voice. … Smile for the camera. … Welcome to the interview.” Robots conducting job interviews help companies save time, money and keep social distancing

The conversational AI recruitment technology is validated and proven to objectively assess general work performance. As well as, identify competent candidates and reduce the risk of faulty recruitments. Designed and produced by Tengai AB is a HR Tech start up based in Sweden that is combining AI and an unbiased recruitment methodology in the world’s first interview robot.

Robots conducting job interviews?

Unbiased interviewer Tengai now available in English

Robots conducting job interviews: How it works

How exactly AI interviews work remains something of a mystery. The tech is driven by an interest in increasing efficiency in the interview process. The virtual interviewer/robot asks a standard set of questions (pre-designed rather than spontaneous or follow-up questions that probe into answers). It then evaluates candidates’ responses, including physical reactions and the cluster of words used. The physical reactions under scrutiny could include micro expressions. Unlike regular facial expressions which are difficult to hide or manipulate. As well as other forms of body language, vocal tone and volume and response time. Don’t panic just yet, it doesn’t appear that the algorithms judge an applicant’s appearance.

But how can the robot evaluate whether an answer shows ingenuity and creativity? As well as business acumen, a capacity for empathy or a collegial vibe? Doesn’t it take a seasoned interviewer—much less one with a pulse!—to do that?

Well, it’s conceivable that an algorithm could detect things like enthusiasm, passion, confidence and the quality of an applicant’s vocabulary, right? And isn’t it also conceivable that an algorithm could measure a candidate’s appreciation for social cues by examining responses and expressions? 

Large companies embrace the new technology

These systems are now being used by major companies, including Unilever, Vodafone, Intel, L’Oréal, Mars, and Citibank, to name but a few. Kevin Parker, CEO of Utah-based HireVue, one of the more prominent platforms in the space, tells me that one of the company’s customers, “a large grocery chain in the U.S.,” used the platform to interview about 20,000 people a day for stocker and cashier jobs. But A.I. interviews are also being used for internships and professional positions, especially in the age of social distancing.

Robots conducting job interviews: The risks

Some fear that AI run amok could engender disparate impact discrimination claims (i.e., where a facially neutral policy or practice disproportionately and adversely affects individuals with legally protected characteristics). For example, there is a fear that since AI may involve machine learning. The robot may develop assumptions over time regarding the suitability of certain groups of people for employment based on historical interview results with respect to members of those groups. 

If this technology does become the norm, some new skills will suddenly become just as important as your work experience, education and professional referrals. Whether you’re a database administrator or a regional sales rep, you might want to enrol yourself in an acting class or get a poker coach. “Impression plays a major role in personality analysis,” the researchers said. A study found that 7% of a person’s impression depends on the spoken word. 38% on vocal sounds and a whopping 55% on facial expressions.

The human touch

A recent study revealed that the number one reason customers dread calling companies for support is the growing probability that they will encounter a bot instead of a human upon connection.

LIS clients benefit from the human touch. We do not have robots that deal with our client issues. Contact the LIS Help Desk for an IT audit. You are only a phone call or email away from an IT partner that can help your business save time and money.

LIS – SECURING YOUR DIGITAL WORLD

#AI #Interviews #ITSupport #Technews

 

EE switch on 5G

EE switch on 5G mobile network in UK towns

Mobile operator EE (BT) has started to extend their new 5G ultrafast mobile broadband network. This now covers an additional nine towns and cities across the UK. Including locations such as Southend-on-Sea, Stirling and Weybridge. Since the EE switch on 5G project launch, Internet coverage and speed are even better for customers.

The development means that EE’s 5G network are now live across busy parts of 80 UK locations. It will take a long time to reach the same level of coverage in each areas as has already been achieved by existing 4G networks. The operator’s website lists “Stirling” under towns, although these days it is usually described as a city.

At present the operator is only able to harness a 40MHz slice of the 3.4GHz radio spectrum band for their 5G service, although more bands are due to be released by Ofcom later this year (e.g. 700MHz and 3.6-3.8GHz). Nevertheless, they have so far been able to deliver better speeds than rivals at Vodafone, O2 and Three UK, although it remains to be seen whether this will last.

EE Switch on 5G

According to independent 5G testing by RootMetrics, EE’s 5G network achieved the highest average download speed and highest 5G availability in London, Birmingham and Cardiff.

An increase of speeds as EE switch on 5G

The operator has previously told customers to expect an increase in speeds of around 100-150Mbps from the EE switch on 5G scheme. Even in the busiest areas and at the same time they also predicted that “some customers” may break the 1Gbps (1000Mbps+) milestone on their 5G smartphones. The fastest speed possible when EE launched 4G in 2012 was just 50Mbps. But getting 1Gbps in busy urban areas, with only 40MHz of spectrum, is likely to be quite rare.

The most recent data from Opensignal did however confirm that their customers were achieving an average 5G download speed of 149.8Mbps (Megabits per second), which is well above the typical 4G average on their network of 33.1Mbps.

Marc Allera, CEO of BT’s Consumer Division, said: “A year ago, we started
the UK’s 5G journey by launching the first 5G network. In just one year,
we have already seen several incredible experiences and real-life use cases
that 5G enables, both for consumers and businesses, and there is still so
much more to come. 5G technology will continue to make our customers’
lives easier, make our networks more efficient, and help launch entirely
new ideas and businesses that we haven’t yet imagined.”

3 key benefits of 5G

A better connection in busy places: Ever struggled to get online while at a music festival or in a stadium, even though you appear to have a full signal? You will know how frustrating it is when your content eventually uploads much later or sometimes not at all. This happens when too many people try to connect in one place at the same time. Networks reach their limit, and everything slows down.

The 5G network will give you a more reliable connection in the busiest places and at the busiest times. That is because 5G has a greater bandwidth than 4G and can support more devices. So, you can stream sports in a stadium, download videos at a busy train station and share photos while partying at a music festival.

Faster speeds, better quality: 5G gives you faster mobile speeds than ever before. Making everyday tasks on your 5G-ready smartphone feel super-quick.

You will be able to download films onto your phone in seconds instead of minutes. So, if you are stuck for something to watch on the way home from work you can watch the latest blockbusters and box sets. Stream in the highest resolutions and watch big sporting events in all their glory. Enjoy smoother and better overall video calls.

Instant connection: 5G gives you an almost instant internet connection. So, whether you want to play a video, load an app, or control smart devices in your home, everything feels super-quick with 5G.

The faster speeds at which the 5G network responds to your commands is important for gamers, because it responds even more quickly to your button commands. What is more, 5G opens up exciting possibilities for new augmented and virtual reality experiences. This will transform the way you play games on the move.

Faster speeds for business

LIS clients benefit from our business telecoms services. Contact the LIS Help Desk to see how we can speed up telecoms and save you money. We have it all, and they are all delivered to you with our impeccable IT support.

LIS – SECURING YOUR DIGITAL WORLD

#5G #Telecoms #MobilePhone ~#ITSupport

Online Covid scams

The Online Covid scams that steal your data

There have been some shocking online Covid scams in the last 6 months. As cyber-criminals have taken advantage of businesses during the global pandemic. It is important to make sure your business is not caught out. Our new video shows you the scams you should watch out for.

Business owners targeted in Covid-19 VAT deferral scam

HMRC have uncovered a new email scam produced by hackers. The latest of many recent scamming attempts by criminals is using the topic of coronavirus alongside the subject of VAT deferrals to trick you into giving away sensitive data.

A recent article published on the TechRader website, explains how hackers continue to exploit business vulnerabilities.

Aimed at small business owners, the fake HMRC email attempts to purloin confidential information from ventures struggling to cope with the ongoing effects of the pandemic. Between March and June 2020 HMRC allowed VAT payments to be deferred. The email scam pretending to be from the Revenue tries to dupe companies affected into revealing private information including account names, passwords and payment details.

Helpful tips to avoid online Covid scams

Know how scammers may reach you. Scammers are taking advantage of the increase in COVID‑19 communications by disguising their scams as legitimate messages about the virus. Alongside emails, scammers may also use text messages, automated calls and malicious websites to reach you.

Be cautious of requests for personal or financial information. If you receive an unsolicited request for information, take extra time to evaluate the message. Scammers will often ask you to input login information, or share bank details and addresses with them. They may also request payment via bank transfer or virtual currency.

Double check links and email addresses before clicking. Fake links often imitate established websites by adding extra words or letters. If it says something like “click here,” hover over the link or long press the text to check the URL for mistakes ─ being careful not to click it. Misspelled words or random letters and numbers in the URL or email address may also indicate a scam.

Search to see if it’s been reported. If somebody has sent you a fraudulent message, it’s likely they’ve sent it to other people as well. Copy and paste the email address or phone number. Alternatively, copy the most suspicious portion of the message into a search engine to check if it’s been reported.

Not Sure What IT Security You Need?

Security is one of the most important considerations when building any network. It doesn’t matter whether you are a small business or a multi national corporation, security should be your top priority. Recently office, home and mobile networks have been targeted more by cyber criminals across the globe. As with all forms of crime, the first victims are the low hanging fruit. But the criminals are getting more sophisticated. So businesses need to keep one step ahead.

At LIS, we can conduct an IT security audit to help you identify the right level of protection for your network. Contact the LIS Help Desk for your free consultation and find out how to protect your IT network against data breaches, viruses and more.

LIS – SECURING YOUR DIGITAL WORLD

#Covid19Scams #Top10Scams #DontFallForIt

Which printer should you buy?

Which printer should you buy for the office?

Inkjet or laser? Black and white or colour? To find the best printer that will deliver high-quality prints at a pleasingly low cost, read our expert guide about which printer should you buy?

The most important question to consider when buying a new printer is: inkjet or laser? Other key questions include whether you want to scan and copy as well as print? Are happy with just black and white or do you want to print in colour? And do you want wireless printing features, such as Apple AirPrint?

“Computers I can live with, but printers I hate from the bottom of my heart” says Adrian Chiles in his opinion computing column of The Guardian.

Which printer should you buy

Looking for the best printer to suit your needs? The abundance of choice is good – it means no matter what type of printer you need, you’ll be able to find one that’s perfect for you.

Which printer should you buy?

Do you need printouts fast, or is quality more important? What sort of documents will you print the most? Will you print from one computer, or lots of devices? How much do printing costs matter to you?

Printers can generally be split into two main categories, based on the ink technology they use: inkjet or laser.

They’re also referred to in terms of their features – such as wireless printers, or the tasks their best suited to – such as home office printers. Below you can find out the characteristics of the different types of printers to decide which will suit you best.

How much should I spend?

You can buy a new inkjet printer for less than £50 and you don’t need to spend much more to get a good one. For around £150, you’ll get a high-quality all-in-one, colour laser printer.

The more you spend, the more features you’ll get from your printer. But, these days, even an all-in-one printer/scanner with wi-fi and Apple AirPrint could only cost you £40. For more than £100, you’ll get home-office features such as an automatic document feeder, or automatic double-sided printing.

What is an inkjet printer?

Inkjet printers are great all-rounders. They can handle text-heavy documents such as a student’s coursework or minutes from a meeting, but they can also print photos – and do a better job of it than a laser printer. They’re quiet and unobtrusive, and they also take up less desk space than a laser.

However, inkjets are usually more expensive to run than laser printers, costing you more in ink per printed page than you would pay for laser toner. That’s not necessarily the case with a few business-focused inkjet printers, but as a rule of thumb, inkjets cost you less up front, but more in the long term.

  • Pros: Smaller and cheaper than laser printers, can produce good-quality colour prints
  • Cons: More expensive running costs, slower to print black text pages than a laser

What is a laser printer?

Laser printers shine when it comes to printing a lot of black text, and while colour models are more expensive than colour inkjets, they also produce professional-looking business graphics. They’re normally faster than inkjets when it comes to this kind of job and can handle a heavier workload if you’re planning to print a lot of pages every month.

What’s more, while the toner cartridges are expensive, each one prints a lot more pages than an inkjet cartridge, so the actual cost per black-and-white or colour page is usually much less. However, laser printers are usually bulkier and noisier than the equivalent inkjet printer and will take up more space on your desk.

While they can produce good graphs and charts, colour laser printers aren’t much good at printing photos. Stick to an inkjet if you’re likely to print off your holiday snaps.

  • Pros: Fast prints and good-value printing for black-and-white pages
  • Cons: More expensive to buy, bulkier and often noisier than inkjets.

What is an all-in-one printer?

You can buy straightforward inkjet or laser printers, but a device that scans and copies as well won’t cost you a whole lot more. Most have wi-fi connectivity so that you can print from several PCs or laptops, not to mention tablets or smartphones. Some include a fax function, too.

Some all-in-one printers have an automatic document feeder (ADF) on top, which is handy for scanning and copying multi-page reports.

  • Pros: Can scan, photocopy and fax as well as print
  • Cons: Tend to be larger models that take up more space

What is a photo printer?

The term ‘photo printer’ covers a wide range of devices. To some, it’s an A4 all-in-one that’s really good at printing photos. To others, it’s a dedicated compact photo printer that only prints small photos. Or perhaps you want an A3 specialist model with dedicated photo cartridges and high-resolution print heads for lab quality photo prints.

Photo printers usually have memory card slots and a USB connection on the front, so you can plug in your camera’s memory card or connect the camera itself and print away, with or without a PC.

  • Pros: Optimised for photo-sized prints
  • Cons: Can’t guarantee better print quality than a more flexible regular printer

What is an A3 printer?

If you want to print large office documents, posters or photos to hang on your wall, then an A3 printer is the one for you. They cost more money and take up more desk space, but they can print on larger sheets of paper than a standard A4 printer. Some have a strong photographic or design focus.

  • Pros: Ideal if you need to print at poster-size
  • Cons: Take up significant space compared to regular printers

Black-and-white or colour: Which printer should you buy?

Black-and-white inkjets are now pretty much extinct, but you can still save a little money by opting for a ‘mono’ (black-and-white) laser printer. These are cheaper to buy than colour models, and if you’re mostly printing black text on white pages, you’ll also find them nice and cheap to run.

Colour makes your printer much more versatile, however. On the off chance you ever need to print a photo or colour document, a colour printer is worth having.

Should I consider a wireless printer?

Wireless internet, or wi-fi, is an excellent feature to look for in your new printer. It enables you to connect it to the internet without needing a cable. This means you can place your printer where you like in your home.

Once you have connected your wireless printer to the internet, you can access a range of online services, such as the free mobile printing apps offered by the big printer brands – HP, Epson, Canon and Brother.

Other online features to look out for include Apple AirPrint, enabling you to print from Mac, iPhone and iPad devices more easily, and Cloud Print, enabling simpler printing from Google programs and services.

Still undecided?

Technology can be a mine field. Do you buy on price, make and model or recommendation? Which printer should you buy? Let us take the stress away from you. Contact the LIS Help Desk and speak to one of our friendly advisors. We spend time finding out about your business and requirements. We will then recommend the best option to suit your needs. When you speak to a LIS technician, you can be sure to receive, honest impartial advice.

LIS – SECURING YOUR DIGITAL WORLD

#technology #printers #hometech #officetech #ITSupport

Successful security audit

Successful security audit for business

How can your business manage a successful security audit? IT audits—no one enjoys them, but they are a critical part of today’s IT security solutions. Audits are necessary to keep your company’s network and assets safe and secure.

Whilst it is true a successful security audit is necessary, dealing with outside auditors can be a less than pleasant experience. What happens if they make a mistake? What if they don’t do their work properly? Then as the leader of the IT department, you’ll bear the responsibility, especially if an intruder subsequently makes their way into your systems.

Is there a way to have a successful security audit, even when bringing in outside auditors? The answer is yes, when the audit is done in the right way and with the right auditor.  In a recent article by Mark Weir from from Techrader, he asks how much security is enough?

Successful security audit

Cybersecurity is a major concern for businesses, especially since hackers are getting smarter and bolder. To protect your company, a robust cybersecurity strategy is vital.

Establish security through annual audits

While security audits are important, many companies fail to conduct annual audits on their networks. The reasons for this are many. Some view this as unnecessary—if they’ve not suffered an incident, then they must have strong enough security. Another reason could be the expense of having an audit each year.

While these reasons may seem understandable, the fact is that businesses are facing more security breeches than ever before. This is true for businesses of all sizes—from corporations down to small businesses. Now is the right time to ensure your network is secure, rather than waiting to be hacked.

If your company has never conducted a security audit, then it’s time to implement annual audits. You might think of an annual security audit as being similar to having a physical each year. The doctor does a first physical exam and uses this as a comparison for future physicals. When something is different in a subsequent physical exam, then it must be investigated.

Spell Out Your Objectives

When it comes to finding the right auditor, it’s a good idea to develop your audit objectives in advance. These may include:

  1. Writing down a list of all company assets (including data, computer equipment, and more)
  2. Define the security perimeter: things that will be included and those that will not be included in the audit.
  3. Define threats
  4. Prioritise Risks
  5. Make a list of security improvements and best practices to eliminate threats

Now you have a list of objectives for the audit, meaning these are the areas that the auditor needs to focus on.

Choose auditors with experience

What you’re looking for is an auditor (or a team) that has real-world experience with security technology. This way they’ll have the ability to even the most elusive and serious security issues. You might also ask to see any published works they’ve written. This is another way to see if the auditor has the experience and the knowledge to conduct a proper security audit.

Instead, contact business connections and see if they can recommend some experienced security audit firms. In addition, ask each audit firm for a list of references to past clients, and then contact these firms and ask about their own experience with the audit firm. Once you’ve created a list of auditing firms, ask them for details on how they conduct an audit.

Prepare for a successful security audit

Now that you’ve found the right auditing firm, you’ll need to make sure they’re onboard with your objectives and the type of data they’ll have access to. This is where many companies and auditors have their first problem. Everyone assumes the other side knows what data will be accessed during the audit. The auditor may have their own ideas on the subject, and your company may have its own view on the matter. Never make the assumption that you and your auditor are on the same page about access to data. This is something that should be agreed to by you and your auditor before the audit begins.

In addition, it’s necessary to keep those people and departments involved in the process. You’ll want to involve the department managers who will be affected by the audit. This way, they won’t face sudden, unpleasant surprises in the course of the audit.

Successful security audit rules

  1. Managers will need to determine any specifics to limit impact on their systems. They may specify the day and time when testing will be optimal for their processes.
  2. Auditors will need an “indemnification statement” that gives them authorisation to conduct the audit. This should also be sent over to your ISP, so they aren’t alarmed by the large volume of port scans on their address space.
  3. Auditors generally expect access to certain data and documentation to analyse your network. These may include:
    • Copies of all policies and procedures (may include passwords, virus scanning, acceptable use info for employees), privacy guaranteed (to keep company users and client data secure), privileged access and incident handling.
    • Information about your network, and specification of target IP ranges
    • List of security devices (firewall, IDS)
    • List of software used on the network
  4. Ensure the auditor has a plan, and that they provide you with the details.
  5. When the audit’s completed, you can review the results to plan your future strategy. The audit report should cover:
    • Threat sources (internal and/or external)
    • Probability of an attack on the network
    • Impact of the attack (should outline how much money the company could use, would this affect the company’s reputation, and more)
    • Recommend actions to fix any problems

In conclusion

Whilst a successful security audit is not fun, they are essential. Especially when you see trends that change overtime. The audit provides essential information on the health of your network. As well as vulnerabilities that could put your company in danger.

Contact the LIS Help Desk to conduct a security audit with confidence, knowing your network will be more secure as a result. Our experienced team are always on hand to answer your questions and keep your business secure.

LIS – SECURING YOUR DIGITAL WORLD

#Security #Audit #ITSupport