Technology News from the LIS Helpdesk
Looking for business growth investment? The ups and downs of peer-to-peer finance.
If you are struggling with funding the upgrades to solve the 2020 problem then consider peer finance. Don’t forget alternatives such as hardware-as-a-service, and traditional leasing (including LIS Managed Services in the lease as well as installation, support, maintenance).
Great customer service is about letting your client know they matter to you. And that starts with having a great team.
These are the key traits customers look for: Empathy; patience; clear communication; knowledge; and fast resolutions.
What else helps you give great service? Well we think, good systems supporting the team so they know what is in play; and in our business (managed IT Support) we need to be mind readers with the ability to completely ignore what is being said in favour of what might be meant. We pride ourselves on giving great customer service!
If you need to upgrade your systems to improve your customers’ experience then contact LIS to help drive the change.
#thecustomerisalwaysright #customerservice #business #mindreaders
Wondering what the top business mobiles are for 2019? Wonder no more. Once you have chosen remember to move to LIS Business Mobile for the best service, support and reception.
#tech #gadgets #phones
Are computers smarter than us? It’s not that far away that they’ll be able to out think us.
Of course we know that what they are really doing is running through all the options very quickly until they find the best answer. So it’s not really thinking is it? Unless that’s how our brains work..in which case…
#computernews #tech #artificialintelligence
The not-so-hidden truth about cyber crime: Your staff (and not hackers) could be the biggest threat.
It’s not a big surprise to LIS sadly. Business owners acknowledge the problem but don’t take the staff training and testing available from us. We see 3 or 4 clients a year that fall victim to “obvious” human attacks, with losses of £10,000 to £50,000 each time. No technical issues, no malware or other breaches just busy people trying to be helpful. We capture and report all the technical information but that there is little if any reaction from law enforcement or banks other than a metaphorical shrug of the shoulders. If you think you might be at risk and want a free chat to cover the issue, book a call with an expert.
#cybercrime #phishing #weakestlink