Technology News from the LIS Helpdesk

Attacks from ransomware

Ransomware PDF Guide

Ever wondered what attacks from ransomware are? You’ve heard about it at the office or read about it in the news. Maybe you’ve got a pop-up on your computer screen right now warning of a ransomware infection. Well, if you’re curious to learn all there is to know about ransomware, you’ve come to the right place.

Download our new guide and know how to keep your business safe.

Attacks from ransomware

What is ransomware?

Ransom malware, or ransomware, is a type of malware that prevents users from accessing their system or personal files. The cyber-criminal will demand a payment in order to regain access. Developed in the late 1980s, ransom payments were sent via snail mail. Today, ransomware authors want to recieve payment in cryptocurrency or by credit card.

How does a ransomware attack happen?

After your home gets broken into, it may be obvious the intruder came in through a window or smashed down a door. Shattered glass and forced entry are signs that lead you to conclude that there has been a burglary. In the cyber world, these signals might not be as evident. Your first clue might be a pop up saying please pay money to regain access to your computer.

What went wrong? 

Attacks from ransomware happen to a business when they fail to follow common cyber security 101, such as:

  • Choosing strong passwords
  • Enforcing access management controls
  • Security awareness training for employees
  • Using EDR (Endpoint Detection and Response) or antivirus software
  • Updating operating systems and hardware

Cyber criminals use several methods to access your network by exploiting vulnerabilities. However, to prevent attacks from ransomware, businesses need to understand them and be proactive with stronger cyber security.

How can I prevent them?

Follow the advice in our guide. Address the security threats for your business and educate your colleagues. Protect your business from ransomware with effective cyber security solutions and avoid disruption to your business!

However, if you would like to save some time, we can analyse the risks for you, develop a security strategy to enable your business to dig a moat and pull up the drawbridge.

Would you like to learn more about how we can help protect you from ransomware and emerging cyber threats? Contact the LIS Help Desk and one of our friendly and experienced technicians will be able to help you.

LIS – SECURING YOUR DIGITAL WORLD

 #FreeGuide #GotMalware? #HiddenIntruder

SpaceX teams with Microsoft

SpaceX teams with Microsoft for Space Development Agency

A digital environment will allow the user to visualize an entire satellite architecture, test satellite designs and artificial intelligence algorithms. It was announced earlier this month that SpaceX won a $149 million contract from the Defense Department’s Space Development Agency to build four satellites to detect and track ballistic and hypersonic missiles. SpaceX teams with Microsoft Azure’s as they were interested in the orbital emulator.

Gwynne Shotwell, SpaceX president and chief of operating officer, revealed in a pre-recorded interview released Oct. 20 that Microsoft is a subcontractor working on the SDA program with SpaceX.

Shotwell in the video spoke with Tom Keane, corporate vice president of Microsoft Azure Global, about a new agreement to use SpaceX’s Starlink satellite broadband to connect Azure cloud computing data centres deployed around the world. Keane also asked Shotwell to discuss the companies’ other partnership for the SDA contract.

SpaceX teams with Microsoft

This photo provided by NASA, a United Launch Alliance Atlas V rocket launches at Space Launch Complex 41 at the Cape Canaveral Air Force Station, Thursday, July 30, 2020, in Cape Canaveral, Fla. (Joel Kowsky/NASA via AP)

The new space race

“We were pleased that Microsoft was on our team,” said Shotwell. “We will be delivering to the government a number of satellites that host a capability to protect against ballistic weapons. Microsoft will be doing quite a bit of work as a subcontractor which I think was kind of a funny twist to the relationship here.” Shotwell did not discuss what specific role Microsoft will play in the SDA program. SpaceX is vertically integrated and does not work with many subcontractors.

The SDA satellites will be delivered by September 2022. They will have a “wide field of view” overhead persistent infrared sensor capable of detecting and tracking advanced missile threats from low Earth orbit. The spacecraft will have optical crosslinks to pass data to relay satellites.

SpaceX teams with Microsoft forming the dream team

The orbital emulator “conducts massive satellite constellation simulations with software and hardware in the loop,” according to a Microsoft blog post. “This allows satellite developers to evaluate and train AI algorithms and satellite networking before ever launching a single satellite.”

The SDA satellites are being designed to process data on board and re-task themselves autonomously. The Azure emulator tool allows the user to see what the satellite sees, which helps model scenarios and simulate the architecture.

To infinity… and beyond!

Like Buzz Lightyear, we are huge fans of space adventures and new technology. We love helping our existing and new clients achieve their goals and stay ahead of the competition. Managed IT services do not have to cost as much as a space mission. Contact the LIS Help Desk for an IT Audit. We will make sure you avoid viruses and steroids. Stay on the correct flight path and make sure you have a safe landing.

LIS – SECURING YOUR DIGITAL WORLD

#AzureSpace #Microsoft #SpaceX #Technology

New building frontage

New building frontage complete at LIS office

Lodge Information Services are pleased to announce we have just finished our new building frontage. We commissioned Plan B Garden Design to design and build our new building frontage.

A well-designed and well-maintained landscape strengthens the image of our business and helps our business attract new clients and retain existing clients. The final result guarantees a better and beautiful working environment for our employees and clients. Experienced and skilled landscape professionals understood the importance of landscaping for our business and knew how to improve the building’s aesthetic appeal.

Benefits of a new building frontage

If you have the benefit of an external area that you can control. Then we would highly recommend our clients and suppliers to investigate their outdoor areas and investgate a new building frontage.

Improved productivity

Many studies have shown that office workers are more productive around natural elements. A tranquil outdoor space will help your employees stay healthy and happy. Similarly, if employees are healthy and productive, they will focus on their work and finish it on time.

Eco-friendly landscaping

When you give attention to commercial landscaping and maintenance, it is a sign to your clients and competitors that your company cares for the environment. Commercial landscaping companies will help you improve the natural environment around your company by using native plants and other eco-friendly elements to beautify your office. The completed new building frontage will benefit your employees, clients and make your work a more appealing place.

Increase property values with improved landscaping

Investing in commercial landscaping services can help to improve the market value of your property. Therefore, it will help your business to stand out from competitors that do not see the value in making their outdoor space more attractive. You can experience an increase in revenue if your clients are attracted to your beautiful yard.

Safety and security

A well-maintained new building frontage by a landscape professional is considered to be safe, as well-placed plants and proper lighting help to keep the area safe. If your office’s surrounding has a secure environment, your employees can feel safe and stay comfortable. This will increase productivity and revenue.

Improved business prospects

Good and attractive landscaping design will help bring in new customers. People will be more interested in purchasing your products or services. People will walk by your business and see well-kept pathways, green grass and other aesthetic features. This will make your building more attractive and approachable to them.

With so many benefits achievable through commercial landscapes, it’s essential to work with the best landscape professional who will help your property gain all of these advantages.

Our happy and friendly team

Our team love our new building frontage. The next time you go past our office give us wave and a smile. Watch out for our spot the Santa competition. It’s the Thursday throwback (a blast from the past) take a look at build in 2014 of our office.

LIS – SECURING YOUR DIGITAL WORLD

#BuildingFrontage #WellBeing #Environment

Upgrading your software

Upgrading your software can cause issues

Upgrading your software is a huge decision for any business. When an automatic update appears on your screen, should you press update? Recently, some of the big software companies have released updates that have caused issues. Here are four stories that were in the news recently.

A Windows 10 update that was only released 2 weeks ago is breaking some PCs. Matt Hanson from TechRadar take a look.

An Unexpected’ iPhone and iPad update threatens app glitches. James Clayton & Leo Kelion, Technology reporters from the BBC publishes a recent article.

Red Hat Enterprise Linux runs into Boothole patch trouble. Steven Vaughan-Nichols for Linux and Open Source wrote an article for ZDNet.

Norton Antivirus fails to update on Windows 10. Aleksandar Ognjanovic a Troubleshooting Expert  wrote a story for Windows Report.

Upgrading your software

Given upgrades are here to stay, the key is not to regard them as a nuisance, but to recognise that by investing in them, you will benefit your business.

The pros and cons of upgrading your software

To help you make the right decision we’ve created a list of the pros and cons involved:

Pro: Security

New software is always more secure than its predecessors, because the longer a piece of software is on the market, the longer hackers and other bad actors have to figure out its weaknesses. With cyber-security being one of the biggest threats to businesses today (In 2016, 36% of all crimes were “cyber enabled fraud”, while “computer misuse” accounted for a further 17%) that’s a PRO you can’t ignore! Upgrading your software will help your systems with threats from cyber crime.

Con: New software costs money

Software costs can fluctuate between developers and product versions. Some programs might include a discounted price for future upgrades, or you may have to buy the software outright, which can quickly add up when you have to upgrade multiple computers. Making this kind of bulk purchase comes down to whether you have the budget, which can easily dictate how realistic software upgrades are for your company. To overcome these hurdles, Clockwork IT also offers a rental option to its customers allowing them to implement a new system with minimal upfront costs.

Pro: New capabilities

How do businesses justify charging you for an updated piece of software? By providing something that’s substantially better than earlier versions! The latest programs will undoubtedly address previous flaws, increase functionality, and take user feedback into account.

Con: But do you need it?

Of course, while the newest software may be the best, there is no guarantee that you need it. If your “old” program still works fine, and none of the new features will be useful to you, why throw money away on an updated product? In this case, there will almost certainly be something better to spend your money on!

Pro: Productivity and efficiency

The bottom line is this: as software functionality improves, it should deliver greater gains in productivity and efficiency. Some companies could save thousands of hours of work with a simple upgrade – at that point, the question becomes one of economics. Upgrading your software will keep your business up to date with the latest technolgu. This will ensure your team can produce the best product and service for your industry.

Con: Hurdles

While new software tends to be better, and can improve productivity, there will always be a “learning curve” to take into account. If the new programs are very different, it will require significant man-hours to understand. As well as major input from IT specialists, you may want to ask yourself: is it worth it? In other words, do the productivity gains you think you will reap from installation outweigh the height of the hurdles you will need to jump to get to them?

Managed updates

At LIS, we only roll out new software and updates when we know they can help make your business more efficient. This will save you time and money. Our clients benefit from managed upgrades.

If you would like to learn more about the software solutions that could be helping your business towards a more profitable future, contact the LIS Help Desk.

LIS – SECURING YOUR DIGITAL WORLD

#microsoft #updates #BlueScreenOfDeath

Salesforce upgrade

Salesforce upgrade the Work.com platform

The recent Salesforce upgrade has new tools that help workers stay productive from anywhere while also enabling safer in-person experiences. Salesforce has released a number of upgrades to its Work.com platform in an effort to help organizations grow. This will help businesses while returning to the office safely.

Work.com is already being used by cities and companies around the world. Your team will be safe with technology for employee wellness, shift, management manual contact tracing and more. In fact, Salesforce recently announced Work.com for Vaccines to help orchestrate the “largest vaccination campaign in human history”. Governments and healthcare organizations are still preparing to distribute a Covid-19 vaccine, once found.

TechRadar take a closer look at the best CRM software of 2020: Customer relationship management solutions. TechRadar have also compiled some other articles that will help businesses

Salesforce upgrade

Salesforce announced multiple updates to its Work.com solution this week designed to
help companies adjust to the new normal (Image credit: Salesforce)

Employee Workspace is a central digital hub where employees can access the tools and resources, they need to work remotely including productivity apps like Google Workspace, learning platforms such as myTrailhead, payroll systems and more. The workspace also provides personalized communications, embedded collaboration apps and notifications.

Salesforce’s new Employee Helpdesk uses Einstein AI-powered chatbots to provide employees with quick and easy access to knowledge articles and escalation paths across any department. Employees can even use the helpdesk to ask questions about IT support or HR policies and benefits.

Safer in-person experiences with the Salesforce upgrade

While Twitter and other companies have said that they will allow their employees to work from home indefinitely, other organizations are now preparing to return to the office which is why Salesforce has added new communication apps to Work.com to enable safer in-person experiences for both customers and employees.

Brick and mortar businesses can use the company’s Queue Management software to minimize physical lines by creating virtual queues to protect customers and manage onsite capacity. Using the service, customers can easily reserve their place in line from anywhere and get updated on queue status via SMS to avoid having to wait outside for long periods of time.

Communicating updated hours of operation, new appointment times and safety reminders can be done using Saleforce’s Broadcast Messaging. Organizations can use the service to communicate with their employees and customers. They can use their preferred channels such as text, WhatsApp or Facebook Messenger. Businesses can also use Broadcast Messaging to manage follow-up questions or service requests with automated chatbots and personalized service communications.

Finally, Digital Trust Cards allow local store employees to quickly update websites and apps with safety protocols specific to their location. Such as social distancing guidelines and cleaning policies to help build customer trust and confidence that they will be safe when vising in-person businesses.

EVP and GM of Platform, Trailhead and AppExchange at Salesforce, Sarah Franklin explained in a press release how the company’s latest upgrade to Work.com will help businesses thrive in the new normal, saying:

“The pandemic has accelerated everything, and every company is re-imagining work in the new all-digital world. The  new technology helps employees be productive anywhere. It will create a safe in-person experiences for customers, Work.com is helping companies get back to growth and thrive in the new normal.”

The IT doctor will see you know

With so many choices available for a CRM system, which is the right one for your business? We invest time going down the gym, eating the right food and trying to stay healthy. However, how healthy is you IT system?

Winter is on its way; some people are having their flu jab. Contact the LIS Help Desk to book your IT audit. We will make sure you have the right security in place to stay healthy. Upgrade your software to stay efficient and prescribe any other long-term treatment to make sure your business stays fit.

LIS – SECURING YOUR DIGITAL WORLD

#Salesforce #CRM #Business #ITsupport