Twitter have recommended a password change for 330m users because they inadvertently logged them in plain text. Full disclosure is great but it would be better not to make basic errors like this!
LIS recommends you change twitter passwords and remind all staff why passwords should not be used across multiple services.
The twitter email reads like this:
When you set a password for your Twitter account, we use technology that masks it so no one at the company can see it. We recently identified a bug that stored passwords unmasked in an internal log. We have fixed the bug, and our investigation shows no indication of breach or misuse by anyone.
Out of an abundance of caution, we ask that you consider changing your password on all services where you’ve used this password. You can change your Twitter password anytime by going to the password settings page.
About The Bug
We mask passwords through a process called hashing using a function known as bcrypt, which replaces the actual password with a random set of numbers and letters that are stored in Twitter’s system. This allows our systems to validate your account credentials without revealing your password. This is an industry standard.
Due to a bug, passwords were written to an internal log before completing the hashing process. We found this error ourselves, removed the passwords, and are implementing plans to prevent this bug from happening again.
Tips on Account Security
Again, although we have no reason to believe password information ever left Twitter’s systems or was misused by anyone, there are a few steps you can take to help us keep your account safe:
1. Change your password on Twitter and on any other service where you may have used the same password.
2. Use a strong password that you don’t reuse on other services.
3. Enable login verification, also known as two factor authentication. This is the single best action you can take to increase your account security.
4. Use a password manager to make sure you’re using strong, unique passwords everywhere.
We are very sorry this happened. We recognize and appreciate the trust you place in us, and are committed to earning that trust every day.
Welcome to Louis who joins us as an apprentice on our helpdesk. Please treat him gently while he is learning the ropes – our ropes are many and various and quite complicated!
The average life expectancy of companies in our sector is around 10 years and when setting up LIS in 1996 we had a 10 year plan with this in mind. We pretty much ignored the plan and got on with supporting our clients which was probably just as well! Since then the world we work in has changed out of all recognition and today we support more users and PCs with fewer staff than ever before. LIS has always been an early adopter of new tech and now through our Remote Management and Monitoring tools (RMM) we do a better job for our clients as a proactive IT partner than we could ever have done in the bad old manual days of break-fix support. The other benefit of good remote management is that we can support clients much further afield than previously possible from our Essex base.
So happy birthday to us and a big thank you to all the staff, clients, suppliers and friends who have been with us along the way. Amazingly we still have all our original client base from our first 2 years trading! We treated ourselves to this new website as our birthday present. We think it is a big step forward but do let us know what you think.
We are working on a 10 year plan again this month but we will try and stick to it this time…
It takes more than a bit of snow to stop us. Our helpdesk is up and running normally now we have heating!