Just to confirm that service was restored some 50 mins after the incident started. We have been gradually releasing the queued email since then and that process is now virtually complete. Apologies once again for the inconvenience.
We are aware of an issue affecting email flow through our spam filter system. A fix has been put in place and the problem should be resolved shortly. Apologies for any inconvenience.
This problem has been resolved but we are still investigating why it happened. Our suppliers, Barracuda, have been working with us to understand the issue to see if there are any lessons to be learned from the incident. We would like to apologise for the disruption to your email and hope that the impact was not too severe. We will continue to monitor the situation and take any further action as required.
Due to the high volume inbound email we are aware of delays and queues building in our spam filter. Engineers are investigating and we apologise for any inconvenience.
Our monthly snapshot of how well we are doing. Please contact us if you want more information.
Antivirus: 0 unresolved infections
Antispam: 87% inbound email blocked, 0 false positives.
Support calls: Average waiting time: 11s