Covid-19 accelerates digital transformation efforts by over five years. Digital transformation in the B2B sector is being fast-tracked to address immediate needs due to the pandemic. With a majority of those surveyed (54%) saying that their customer relations were strained, developing or non-existent. 41% said that selling directly to customers online is the most significant opportunity in the next year. While another 36% wanted to provide their sales teams with the right digital sales tools.
71% of digital leaders also agreed that their company’s digital experiences do not meet their client expectations. This means that consequently, 85% of these leaders expect their digital experience budgets to increase, economic downturn notwithstanding.
Apprehensions around digitisation remain, with 61% of B2B leaders fearing that AI will replace human workers within five years. But, 82% expected AI to make them better at their job in the next two years. Read the full article about how Covid-19 accelerates digital transformation on the YouGov website.
During the pandemic, businesses are turning a negative into a positive. They are looking to streamline their operations and how they do business.
5 reasons how Covid-19 accelerates digital efforts for businesses
1. Enhancing employee collaboration during the COVID-19 outbreak
Remote work has come, and it’s here to stay. Experts and business leaders agree that companies across the globe will keep supporting remote work even after this crisis is done.
This situation where employees are physically separated has completely changed the way our employees collaborate and work together.
The key business impact trigger will be a result of the quarantines, travel restrictions, school closures and sick family members. However, many organizations have already realized that technology can help organizations better adapt to the current changing situation.
2. Ensuring the right flow of information
In times of crisis such as the coronavirus pandemic, your internal communication should be clear, transparent, and easy to understand. What’s more, it is extremely important to be able to reach the right employees at the right time with the right message.
This is the time when employers, leaders and internal communicators should drastically improve their communication efforts. Most companies have made arrangements to accommodate remote working already at the beginning of the coronavirus outbreak. Indeed, their priority was to protect their employees and help reduce the spread of the virus. Businesses are now looking for solutions to maintain employees’ productivity while working from home during the pandemic. During these times, it is crucial that business leaders and managers demonstrate good leadership skills in order to increase business resilience and prepare for rebound and future growth. Business leaders have to plan for post-pandemic recovery already now. They need to implement the right strategy and tools now to limit damages on their business. The benefits of having the right digital tools in place during a crisis such as COVID-19 are obvious and significant. As the way we do business has drastically changed in the last few months. Only the companies that adapt to these changes can succeed. Contact the LIS Help Desk to discuss your IT support options. Office 365, email, domain names, hosting, security, anti-spam, antivirus and telecoms. Our friendly and knowledgeable team will be happy to assist you.
4. Enabling leaders for success
5. Planning for business continuity
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