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Blog Posts from the Helpdesk
This could change the Internet forever… What you need to know about Article 13 (“the meme ban”), the new copyright directive and Article 11 (“the link tax”).
MEPs approved Article 13 in a vote in the European Parliament. This went unnoticed by many camouflaged by the Brexit excitement. However this is no minor issue, it is going to be a sea change for the Internet. Now the vote has been passed, the next step is for the laws of individual European countries to be changed to enact the new rules. Countries are free to interpret it and legislate as they see fit. So the only certainty right now is that there is going to be a lot of heat generated. Small businesses, bloggers and all users of the web are likely to be caught in the fall out one way or the other. You do need to be aware if you publish or link to content online. Who doesn’t?
If your business is going to be affected start planning now and contact LIS to assist.
#copyright #internet #business #brexit #memeban #linktax #article13 #article11
Never waste a car journey! The business podcasts you should be listening to in 2019
#biz #podcasts #business
Building a business that people want to work for
8 lessons on building a business that people enjoy working for: a TED Talk from Patty McCord. She created the culture at Netflix.
Getting the tech right is key whether you are a one man band or a budding world player. Nothing is more frustrating than “the system” stopping you from delivering your vision. Contact LIS to help get the tech right and keep your people happy.
#tedtalks #business #netflix
Coughs and sneezes spread diseases … and so does poor internal cyber security. Find out about how computer viruses work in this handy article, and then talk to us about keeping your systems secure. Our managed antivirus system with a managed firewall, managed antispam and managed DNS keeps you as safe as it is possible to be. Oh and then backup, backup , backup! Contact LIS for more information.
#cybercrime #viruses #computers #IT
Can going digital transform society as well as business? These experts think so.
Contact LIS for help in transforming your business.
Hard to believe, but it’s been a whole year since GDPR came into force. How time flies when you’re having fun 🙄 Find out what’s been happening since then
Boom or bust? The evidence is at best unclear!
UK business hits the brakes: 2019’s first quarterly report from the Chambers of Commerce.
PS we refuse to take part in a recession. Business is booming here 👍
Confused? Well yes!
How do you fix the 2020 problem without breaking the bank? Are we facing a massive recession? Is Brexit a cloud with a silver or maybe even gold lining? Are we just putting a brave face on things as we rearrange the deck chairs on the titanic? Is it boom or bust?
With all this going on companies are expected to managed the phasing out of old technology and take on increased business obligations with all the associated costs and risks. To make your tech decisions easier, LIS has finance options which can spread the costs over many years, including hardware, maintenance, support and setup. We can increase business efficiency through automation and systems integration. If you need to look at ways to improve your IT without monster cost then contact LIS and we will give honest, realistic, professional advice.
#business #finance #brexit #commerce #2020
If you don’t know about Office 365 Teams, this quick video from Microsoft will get you up to speed.
Office 365 Teams is a great solution for small and large work groups, for adhoc projects or permanent working parties.
#office365 #productivity #teamwork #business #microsoft
We have been made aware that not all our clients have seen the following Apple recall notice. Apple users please do check whether you are impacted. Better safe than sorry.
We have introduced enterprise-level Distributed Denial of Service (DDoS) protection across our shared hosting platforms. These include general Windows, and Linux shared hosting as well as a dedicated shared WordPress system optimised for performance.
DDoS attacks flood a target with traffic with the intention of making a website unusable. Our shared platform is less vulnerable to these attacks than others because we use unique autoscaling servers. We have now added web hosting DDoS protection to strengthen our overall security offering at no extra cost.
The protection mitigates attacks even of Terabit per Second-levels of data. During an attack the system works by identifying the malicious traffic and isolating it, while letting normal, ‘friendly’ user traffic through so sites will function as normal. Overall this gives your website increased up-time and less vulnerability should the worst happen.
To find out more or to migrate your websites contact LIS. We will be pleased to help.
How encouraging your staff to do charity work can actually boost business.
At LIS we donate significant time and resources to various charities and provide reduced cost IT support for the charity sector, so we already do our bit. We will soon be formalising this by adding some charity time to our employment contracts too. Did you know that many charities can benefit from free or low cost software and services from large providers? We have helped charities to identify and claim those discounts and formulate a strategy to make best use of the schemes available. Contact LIS to find out more
Why working from home is good for business. If it is well done you don’t need to feel isolated in your home bubble – you are not alone!
LIS will help you identify the best remote working solution for you. Whether an on-premise remote desktop server, cloud based web application and data service like office 365, secure vpn to your back office or private cloud network, we have the skills and experience to help. There are many choices and the correct answer for your business will depend on lots of factors. We can give you the information you need to support the business decision and then once you have chosen, LIS can supply, configure, support and maintain the system and support your users. Contact LIS by email email@example.com or call 01245 323900. If you want a chat with an expert then book a call It is free for new clients and included in all our managed services packages.
From the LIS helpdesk
Some of our more memorable helpdesk calls: “I am on top of a mountain in Nepal and the internet is patchy but I need to work on my laptop” – sorted in 20 mins; “iplayer isn’t working from my hotel. Will my company vpn let me watch the footie” – sorted in 10 mins (it was the MD and he had a TV license!); “I need to work from home tonight. Help” – it took an hour but we got there.
#management #business #flexibleworking #remoteworking
GDPR news – who received the first fines and why?
If you have still not completed (or started) your GDPR journey you can always contact LIS for assistance. We will deal with the technicalities of system changes needed and highlight any business issues you need to consider. Having recently reviewed our client base for GDPR we see some clients with their heads still firmly buried in the sand. The bad news is that it is not going away! Worryingly even some of our local government clients are refusing to move on clear significant breaches of the GDPR rules on grounds of cost. If your business has not completed a review and made the changes needed then please don’t wait – you don’t want to appear on this list!
#gdpr #dataprotection #business
How are you handling your social media these days? Here are five of the best social media management platforms designed to make your online engagement a breeze
- Hootsuite can help you manage all your social media accounts from one dashboard hootsuite.com
- Buffer makes posting on multiple social networking sites easy buffer.com
- PostPlanner simplifies finding and sharing suitable content for measurable results postplanner.com
- Lithium helps brands connect online with the right customers lithium.com
- FollowerWonk is great for companies who do all their social media work on Twitter followerwonk.com. Who came up with that name?
Support Posts from the Helpdesk
Apologies for the inconvenience. The issue has now been resolved.
We have been made aware of problems getting through to the helpdesk by phone. We are working on it urgently!
Email or skype while we get it resolved.
Sorry for the inconvenience.
It’s the first of April and past noon….so we can safely post again and be believed!
In March our antispam service peaked at 200,000 blocked email per day. 0 false positives.
Our antivirus service peaked at a heady 0 virus outbreaks (plenty blocked though!).
All systems running normally as we head into uncharted Brexit waters.
LIS is 23 today! We have been looking after IT Support for businesses in Essex and London for all that time and we have still have a core of clients from those early days. Many thanks to all we have worked with as clients, suppliers, staff (and in some cases all three) over the years. Your patience, tolerance and support has been appreciated.
The good news is the the LIS product range and client base are wider and stronger today than they have ever been. Our helpdesk is providing a first rate service for clients with 99% of all calls responded to immediately and most issues resolved within 1h. Our remote monitoring and management tools are keeping managed service clients protected 24/7/365 and our managed antivirus and antispam products are rock solid defences. Telecoms, broadband, mobile data and mobile voice are growth areas for LIS with highly competitive offerings.
So here’s to another 23 years! Happy Birthday LIS.
Its been a quiet day at LIS for the Antispam service. In the last 24 hours we processed 30 thousand email of which 20 thousand were immediately blocked and 10 thousand allowed through to clients. No requests to release incorrectly blocked messages were received. Just how we like it!