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Blog Posts from the Helpdesk
We have introduced enterprise-level Distributed Denial of Service (DDoS) protection across our shared hosting platforms. These include general Windows, and Linux shared hosting as well as a dedicated shared WordPress system optimised for performance.
DDoS attacks flood a target with traffic with the intention of making a website unusable. Our shared platform is less vulnerable to these attacks than others because we use unique autoscaling servers. We have now added web hosting DDoS protection to strengthen our overall security offering at no extra cost.
The protection mitigates attacks even of Terabit per Second-levels of data. During an attack the system works by identifying the malicious traffic and isolating it, while letting normal, ‘friendly’ user traffic through so sites will function as normal. Overall this gives your website increased up-time and less vulnerability should the worst happen.
To find out more or to migrate your websites contact LIS. We will be pleased to help.
How encouraging your staff to do charity work can actually boost business.
At LIS we donate significant time and resources to various charities and provide reduced cost IT support for the charity sector, so we already do our bit. We will soon be formalising this by adding some charity time to our employment contracts too. Did you know that many charities can benefit from free or low cost software and services from large providers? We have helped charities to identify and claim those discounts and formulate a strategy to make best use of the schemes available. Contact LIS to find out more
Why working from home is good for business. If it is well done you don’t need to feel isolated in your home bubble – you are not alone!
LIS will help you identify the best remote working solution for you. Whether an on-premise remote desktop server, cloud based web application and data service like office 365, secure vpn to your back office or private cloud network, we have the skills and experience to help. There are many choices and the correct answer for your business will depend on lots of factors. We can give you the information you need to support the business decision and then once you have chosen, LIS can supply, configure, support and maintain the system and support your users. Contact LIS by email firstname.lastname@example.org or call 01245 323900. If you want a chat with an expert then book a call It is free for new clients and included in all our managed services packages.
From the LIS helpdesk
Some of our more memorable helpdesk calls: “I am on top of a mountain in Nepal and the internet is patchy but I need to work on my laptop” – sorted in 20 mins; “iplayer isn’t working from my hotel. Will my company vpn let me watch the footie” – sorted in 10 mins (it was the MD and he had a TV license!); “I need to work from home tonight. Help” – it took an hour but we got there.
#management #business #flexibleworking #remoteworking
GDPR news – who received the first fines and why?
If you have still not completed (or started) your GDPR journey you can always contact LIS for assistance. We will deal with the technicalities of system changes needed and highlight any business issues you need to consider. Having recently reviewed our client base for GDPR we see some clients with their heads still firmly buried in the sand. The bad news is that it is not going away! Worryingly even some of our local government clients are refusing to move on clear significant breaches of the GDPR rules on grounds of cost. If your business has not completed a review and made the changes needed then please don’t wait – you don’t want to appear on this list!
#gdpr #dataprotection #business
How are you handling your social media these days? Here are five of the best social media management platforms designed to make your online engagement a breeze
- Hootsuite can help you manage all your social media accounts from one dashboard hootsuite.com
- Buffer makes posting on multiple social networking sites easy buffer.com
- PostPlanner simplifies finding and sharing suitable content for measurable results postplanner.com
- Lithium helps brands connect online with the right customers lithium.com
- FollowerWonk is great for companies who do all their social media work on Twitter followerwonk.com. Who came up with that name?
Gadget fan? Here are some of the must-haves for this year.
We love cool tech too.
How will Brexit change the game for HR?
I know that we are all bored of Brexit, but it is the gift that keeps on giving. The focus today is on HR.
Brexit is impacting on recruitment, retention, legislative framework, the mergers and acquisitions world, training and management of staff. Not just in terms of uncertainty which has become a given, but with the changes that have occurred already.
LIS can help by supporting mobile working, working from home, automation and telephony solutions which enable creative solutions to the current HR challenge. Call us if you need to chew it over. Oh, and if your current helpdesk can’t greet your users by name when they call and remember if they are on android or apple without having to ask, give us a try. Personal, professional IT support beats anonymous impersonal scripting every time.
#management #business #HR #brexit
Office 365 contains an awesome tool called Flow. It allows you to automate tasks between apps. We’ve created a brand new video to show you how it works.
Contact LIS today if you want to know more!
Meet Mafia Boy, the “white hat hacker” who knows everything there is to know about infiltrating computer systems
#hackers #cybercrime #security
Know your enemy: learn how to fight the war against cyber criminals with our brand new guide. It’s an eye opening read.
#cybercrime #hackers #datatheft #fightback
Tax is going digital. Boring, yes. But needs to be addressed. Here’s what you need to know.
Accounting software companies are making hay…business have yet more changes and costs to absorb…
There are some significant knock on issues in terms of IT which LIS is well place to help with if required. Look at this problem in conjunction with the 2020 problem and remember to solve BOTH when making changes because by the end of the year you will need to anyway. No pressure!
#tax #business #accounting #yawn
Hese is the full latest detail for insomniacs…
Still as relevant now as it was 1,500 years ago, The Art of War is a must-read for all business leaders.
#business #management #cybercrime #strategy #artofwar
What is the Momo challenge and should parents be concerned? Warning: Don’t open this near children!
The bizarre tale of how a hoax goes viral and becomes real as a meme of itself. We live in an odd and dangerous online world. LIS provide a family web filter but that may not be enough.
#momo #hoax #onlinesafety #parenting
Are you confident that all your staff know how to recognise an internet scam or phishing attack?
If the answer’s no, contact us today for an online safety training session. Call 01245-323900 or email email@example.com. Don’t be an April Fool and wait until it is too late!
#hackers #training #bettersafethansorry
Support Posts from the Helpdesk
The earlier reported routing issues were caused by a network failure in a third party supplier and have now been resolved. Apologies for the disruption.
We are receiving reports of routing issues for some of our broadband customers. Engineers are investigating and we will put out an update as soon as we have more information. Apologies for any inconvenience.
Contractors have today advised us of possible disruption to power and communications at our Woodham Ferrers office. We will be operating on generator for the day, testing out our fail-over systems, but there is a risk of disruption to phone calls and email to the helpdesk. Our power backup maintains essential services only which does not include the kettle so there is also increased risk of grumpiness in our support team. No direct client systems are affected.
We apologise in advance for any issues.
Investigating – We are currently experiencing some network connectivity issues on our shared hosting platform. Engineers are investigating and we will update you as soon as possible. Apologies for any inconvenience caused.
We are aware of a failure affecting some client website, email and our remote support tools. Services have largely been restored although there are some remaining issues due to server problem on restart which we are working on.
The underlying problem is a third party supplier who suffered a power failure but this appears to have impacted some of their redundant fail-over systems across multiple sites. Once their engineers have completed repairs and submitted reports we will review any lessons to be learned to remove any single point of failure.
Apologies if you have been affected by this issue.