Blog Posts from the Helpdesk

Office 365 Teams

If you don’t know about Office 365 Teams, this quick video from Microsoft will get you up to speed.

And if you want to really see it in action, contact us for a free, no-obligation demo today. book a call or contact LIS 01245-323900

Office 365 Teams is a great solution for small and large work groups, for adhoc projects or permanent working parties.

#office365 #productivity #teamwork #business #microsoft

Training: Learn how to get up and productive quickly with this Microsoft Teams Quick Start. Sign in to Teams, select Teams and Channels, reply to conversation threads, @mention someone, use emojis and stickers, and ask T-Bot questions.

 

Apple Recall – Plug Safety

We have been made aware that not all our clients have seen the following Apple recall notice.  Apple users please do check whether you are impacted. Better safe than sorry.

At LIS we sit mainly on the Android side of the fence so it would be easy to be smug but then…Samsung Galaxy. Can’t win really!

#apple #recall

Risk of electric shock from broken plugs forced recall from Apple.

 

Web Hosting DDoS Protection

We have introduced enterprise-level Distributed Denial of Service (DDoS) protection across our shared hosting platforms. These include general Windows, and Linux shared hosting as well as a dedicated shared WordPress system optimised for performance.

DDoS attacks flood a target with traffic with the intention of making a website unusable. Our shared platform is less vulnerable to these attacks than others because we use unique autoscaling servers. We have now added web hosting DDoS protection to strengthen our overall security offering at no extra cost.

The protection mitigates attacks even of Terabit per Second-levels of data. During an attack the system works by identifying the malicious traffic and isolating it, while letting normal, ‘friendly’ user traffic through so sites will function as normal. Overall this gives your website increased up-time and less vulnerability should the worst happen.

To find out more or to migrate your websites contact LIS. We will be pleased to help.

A live data visualization of DDoS attacks around the globe

 

Charity Work is Good Business

How encouraging your staff to do charity work can actually boost business.

At LIS we donate significant time and resources to various charities and provide reduced cost IT support for the charity sector, so we already do our bit. We will soon be formalising this by adding some charity time to our employment contracts too. Did you know that many charities can benefit from free or low cost software and services from large providers? We have helped charities to identify and claim those discounts and formulate a strategy to make best use of the schemes available.  Contact LIS to find out more

#charity #business

 

It?s becoming increasingly popular for businesses to support charities, whether that?s through donating money, fundraising, or volunteering within the community. And it?s with good reason as, not only does charity work allow you to help those around you, but it can also benefit your business greatly.

 

Working From Home

Why working from home is good for business.  If it is well done you don’t need to feel isolated in your home bubble – you are not alone!

LIS will help you identify the best remote working solution for you. Whether an on-premise remote desktop server, cloud based web application and data service like office 365, secure vpn to your back office or private cloud network, we have the skills and experience to help. There are many choices and the correct answer for your business will depend on lots of factors.  We can give you the information you need to support the business decision and then once you have chosen, LIS can supply, configure, support and maintain the system and support your users.  Contact LIS by email support@lisltd.co.uk or call 01245 323900. If you want a chat with an expert then book a call It is free for new clients and included in all our managed services packages.

From the LIS helpdesk

Some of our more memorable helpdesk calls:  “I am on top of a mountain in Nepal and the internet is patchy but I need to work on my laptop” – sorted in 20 mins; “iplayer isn’t working from my hotel. Will my company vpn let me watch the footie” – sorted in 10 mins (it was the MD and he had a TV license!); “I need to work from home tonight. Help” – it took an hour but we got there.

#management #business #flexibleworking #remoteworking

 

As the popularity of remote working continues to spread, workers today can collaborate across cities, countries and even multiple time zones. How does this change office dynamics? And how can we make sure that all employees, both at headquarters and at home, feel connected? Matt Mullenweg, cofounder of WordPress and CEO of Automattic (which has a 100 percent distributed workforce), shares his secrets.

 

GDPR News

GDPR news – who received the first fines and why?

If you have still not completed (or started) your GDPR journey you can always contact LIS for assistance. We will deal with the technicalities of system changes needed and highlight any business issues you need to consider.  Having recently reviewed our client base for GDPR we see some clients with their heads still firmly buried in the sand. The bad news is that it is not going away! Worryingly even some of our local government clients are refusing to move on clear significant breaches of the GDPR rules on grounds of cost.  If your business has not completed a review and made the changes needed then please don’t wait – you don’t want to appear on this list!

#gdpr #dataprotection #business

The Hungarian National Authority for Data Protection and Freedom of Information (NAIH) recently issued two decisions dealing with breaches of data?

 

Social Media Magic

How are you handling your social media these days? Here are five of the best social media management platforms designed to make your online engagement a breeze

  • Hootsuite can help you manage all your social media accounts from one dashboard hootsuite.com
  • Buffer makes posting on multiple social networking sites easy buffer.com
  • PostPlanner simplifies finding and sharing suitable content for measurable results postplanner.com
  • Lithium helps brands connect online with the right customers lithium.com
  • FollowerWonk is great for companies who do all their social media work on Twitter followerwonk.com. Who came up with that name?
Alternatively we can help connect your website to your social network so your posts flow seamlessly. This provides an effective time saving but does not permit direct control of the format and content of each post generated. The method you choose depends what is most important to you but the tools are there and they work well. Contact LIS if you need more information or assistance. Book a free call.
Buffer is an intuitive social media management platform trusted by brands, businesses, agencies, and individuals to help drive social media results.

Brexit HR Game changer?

How will Brexit change the game for HR?

I know that we are all bored of Brexit, but it is the gift that keeps on giving. The focus today is on HR.

Brexit is impacting on recruitment, retention, legislative framework, the mergers and acquisitions world, training and management of staff. Not just in terms of uncertainty which has become a given, but with the changes that have occurred already.

LIS can help by supporting mobile working, working from home, automation and telephony solutions which enable creative solutions to the current HR challenge. Call us if you need to chew it over. Oh, and if your current helpdesk can’t greet your users by name when they call and remember if they are on android or apple without having to ask, give us a try. Personal, professional IT support beats anonymous impersonal scripting every time.

#management #business #HR #brexit

 

In the aftermath of an untidy referendum, Britain?s decision to exit the European Union has been filled with continued uncertainty about how Brexit will change the HR game.

 

White Hat Hacker

Meet Mafia Boy, the “white hat hacker” who knows everything there is to know about infiltrating computer systems

If you need more information read our guide. If you need help, contact LIS now. We can support your firewall, antivirus, dns filter, antispam, anti-phishing and anything else you may need.

#hackers #cybercrime #security

 

Full review here: http://hothardware.com/reviews/navigating-the-printer-security-minefield – MafiaBoy gained international notoriety in early 2000 by knockin…

 

Making Tax Digital

Tax is going digital. Boring, yes. But needs to be addressed. Here’s what you need to know.

Accounting software companies are making hay…business have yet more changes and costs to absorb…

There are some significant knock on issues in terms of IT which LIS is well place to help with if required. Look at this problem in conjunction with the 2020 problem and remember to solve BOTH when making changes because by the end of the year you will need to anyway. No pressure!

#tax #business #accounting #yawn

Hese is the full latest detail for insomniacs…

https://www.gov.uk/government/publications/vat-notice-70022-making-tax-digital-for-vat/vat-notice-70022-making-tax-digital-for-vat#supplementary-data

 

Common Scams

Some of the most common scams you need to be looking out for. Your business is being targeted (all businesses are, all the time). It’s from last year, but still valid. Good antivirus helps as does a spam filter with phishing protection but your people are your biggest risk!

#scams #dontgetcaughtout

 

The top scams you need to know about and advice on how to get help and how to report them.

 

Support Posts from the Helpdesk

Happy Birthday LIS

LIS is 23 today!  We have been looking after IT Support for businesses in Essex and London for all that time and we have still have a core of clients from those early days. Many thanks to all we have worked with as clients, suppliers, staff (and in some cases all three) over the years. Your patience, tolerance and support has been appreciated.

The good news is the the LIS product range and client base are wider and stronger today than they have ever been. Our helpdesk is providing a first rate service for clients with 99% of all calls responded to immediately and most issues resolved within 1h. Our remote monitoring and management tools are keeping managed service clients protected 24/7/365 and our managed antivirus and antispam products are rock solid defences. Telecoms, broadband, mobile data and mobile voice are growth areas for LIS with highly competitive offerings.

So here’s to another 23 years!  Happy Birthday LIS.

LIS Antispam Service Report

Its been a quiet day at LIS for the Antispam service. In the last 24 hours we processed 30 thousand email of which 20 thousand were immediately blocked and 10 thousand allowed through to clients. No requests to release incorrectly blocked messages were received. Just how we like it!

Blue chip spam filter for business. Protect your domain whether you run a single mailbox or have hundreds of users on a dedicated server. Your own technical staff can have access to a domain wide control panel so your business can retain control of email without dependence on any outside agency

 

Routing Issues

We are receiving reports of routing issues for some of our broadband customers. Engineers are investigating and we will put out an update as soon as we have more information. Apologies for any inconvenience.

Disruption in Woodham Ferrers

Contractors have today advised us of possible disruption to power and communications at our Woodham Ferrers office. We will be operating on generator for the day, testing out our fail-over systems, but there is a risk of disruption to phone calls and email to the helpdesk. Our power backup maintains essential services only which does not include the kettle so there is also increased risk of grumpiness in our support team. No direct client systems are affected.

We apologise in advance for any issues.