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Blog Posts from the Helpdesk
What is the Momo challenge and should parents be concerned? Warning: Don’t open this near children!
The bizarre tale of how a hoax goes viral and becomes real as a meme of itself. We live in an odd and dangerous online world. LIS provide a family web filter but that may not be enough.
#momo #hoax #onlinesafety #parenting
Are you confident that all your staff know how to recognise an internet scam or phishing attack?
If the answer’s no, contact us today for an online safety training session. Call 01245-323900 or email email@example.com. Don’t be an April Fool and wait until it is too late!
#hackers #training #bettersafethansorry
Cyber crime is on the rise. Are you prepared? Contact LIS to keep your business safe. 01245-323900 or firstname.lastname@example.org
Time for another TED Talk: How to build a business that lasts 100 years
#businessplanning #strategy #longevity #ted
Looking for business growth investment? The ups and downs of peer-to-peer finance.
If you are struggling with funding the upgrades to solve the 2020 problem then consider peer finance. Don’t forget alternatives such as hardware-as-a-service, and traditional leasing (including LIS Managed Services in the lease as well as installation, support, maintenance).
Great customer service is about letting your client know they matter to you. And that starts with having a great team.
These are the key traits customers look for: Empathy; patience; clear communication; knowledge; and fast resolutions.
What else helps you give great service? Well we think, good systems supporting the team so they know what is in play; and in our business (managed IT Support) we need to be mind readers with the ability to completely ignore what is being said in favour of what might be meant. We pride ourselves on giving great customer service!
If you need to upgrade your systems to improve your customers’ experience then contact LIS to help drive the change.
#thecustomerisalwaysright #customerservice #business #mindreaders
Wondering what the top business mobiles are for 2019? Wonder no more. Once you have chosen remember to move to LIS Business Mobile for the best service, support and reception.
#tech #gadgets #phones
Are computers smarter than us? It’s not that far away that they’ll be able to out think us.
Of course we know that what they are really doing is running through all the options very quickly until they find the best answer. So it’s not really thinking is it? Unless that’s how our brains work..in which case…
#computernews #tech #artificialintelligence
The not-so-hidden truth about cyber crime: Your staff (and not hackers) could be the biggest threat.
It’s not a big surprise to LIS sadly. Business owners acknowledge the problem but don’t take the staff training and testing available from us. We see 3 or 4 clients a year that fall victim to “obvious” human attacks, with losses of £10,000 to £50,000 each time. No technical issues, no malware or other breaches just busy people trying to be helpful. We capture and report all the technical information but that there is little if any reaction from law enforcement or banks other than a metaphorical shrug of the shoulders. If you think you might be at risk and want a free chat to cover the issue, book a call with an expert.
#cybercrime #phishing #weakestlink
As Brexit staggers ever closer, banks forecast the worst year for business since 2009, what are your thoughts about the state of the economy?
It’s a tough world for business right now…what with Brexit, Pensions, GDPR, NMW, 2020 and plenty more. Increased taxes, levies and regulation and an increasing US style litigious culture all seem to be against providing employment and making a profit. LIS can sort out the 2020 problem for you but for the rest we, like you, are looking for the missing paddle! If you think a more efficient IT system might help, contact LIS or if you prefer book a phone meeting to discuss the options.
#shareyourviews #business #brexit
Who Moved My Cheese? A classic book, and a simple but powerful message for employees worrying about change.
Microsoft Office 365 is the most powerful set of tools ever produced. It’s also the most confusing sales model ever with more packages, versions and routes to market than any normal human can cope with.
Seriously – there are all sorts of cool options hidden inside, that most business owners and managers have no idea about.
Can we show you what you’re already paying for, but maybe not using yet? Contact LIS to make the most of your existing resources.
#IT #strategy #productivity #software
Keen to build a diverse team? It can make your business more robust
#business #strategy #recruitment #teams
How would you handle a data breach? You now have lots of problems to consider besides the actual breach itself. How do you keep the ICO happy? What about GDPR? How will you tell those affected? Will this impact on your future sales?
Far, far better not to be exposed in the first place. Contact LIS for a review of your setup and any specific risks and mitigation. Why not create a plan now so you have a process to follow when it all hits the fan? Why not consider improving your processes and security so the risk of a data breach is reduced or eliminated?
Support Posts from the Helpdesk
Investigating – We are currently experiencing some network connectivity issues on our shared hosting platform. Engineers are investigating and we will update you as soon as possible. Apologies for any inconvenience caused.
We are aware of a failure affecting some client website, email and our remote support tools. Services have largely been restored although there are some remaining issues due to server problem on restart which we are working on.
The underlying problem is a third party supplier who suffered a power failure but this appears to have impacted some of their redundant fail-over systems across multiple sites. Once their engineers have completed repairs and submitted reports we will review any lessons to be learned to remove any single point of failure.
Apologies if you have been affected by this issue.
We are receiving reports of delayed email . Investigations have shown the problem to be with an external supplier who has now put in a temporary fix. We will shortly start to release queued email and no email will have been lost.
We apologise for any inconvenience. A complaint will be raised once service levels return to normal.
Just to confirm that service was restored some 50 mins after the incident started. We have been gradually releasing the queued email since then and that process is now virtually complete. Apologies once again for the inconvenience.
We are aware of an issue affecting email flow through our spam filter system. A fix has been put in place and the problem should be resolved shortly. Apologies for any inconvenience.