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Blog Posts from the Helpdesk
Gadget fan? Here are some of the must-haves for this year.
We love cool tech too.
How will Brexit change the game for HR?
I know that we are all bored of Brexit, but it is the gift that keeps on giving. The focus today is on HR.
Brexit is impacting on recruitment, retention, legislative framework, the mergers and acquisitions world, training and management of staff. Not just in terms of uncertainty which has become a given, but with the changes that have occurred already.
LIS can help by supporting mobile working, working from home, automation and telephony solutions which enable creative solutions to the current HR challenge. Call us if you need to chew it over. Oh, and if your current helpdesk can’t greet your users by name when they call and remember if they are on android or apple without having to ask, give us a try. Personal, professional IT support beats anonymous impersonal scripting every time.
#management #business #HR #brexit
Office 365 contains an awesome tool called Flow. It allows you to automate tasks between apps. We’ve created a brand new video to show you how it works.
Contact LIS today if you want to know more!
Meet Mafia Boy, the “white hat hacker” who knows everything there is to know about infiltrating computer systems
#hackers #cybercrime #security
Know your enemy: learn how to fight the war against cyber criminals with our brand new guide. It’s an eye opening read.
#cybercrime #hackers #datatheft #fightback
Tax is going digital. Boring, yes. But needs to be addressed. Here’s what you need to know.
Accounting software companies are making hay…business have yet more changes and costs to absorb…
There are some significant knock on issues in terms of IT which LIS is well place to help with if required. Look at this problem in conjunction with the 2020 problem and remember to solve BOTH when making changes because by the end of the year you will need to anyway. No pressure!
#tax #business #accounting #yawn
Hese is the full latest detail for insomniacs…
Still as relevant now as it was 1,500 years ago, The Art of War is a must-read for all business leaders.
#business #management #cybercrime #strategy #artofwar
What is the Momo challenge and should parents be concerned? Warning: Don’t open this near children!
The bizarre tale of how a hoax goes viral and becomes real as a meme of itself. We live in an odd and dangerous online world. LIS provide a family web filter but that may not be enough.
#momo #hoax #onlinesafety #parenting
Are you confident that all your staff know how to recognise an internet scam or phishing attack?
If the answer’s no, contact us today for an online safety training session. Call 01245-323900 or email firstname.lastname@example.org. Don’t be an April Fool and wait until it is too late!
#hackers #training #bettersafethansorry
Cyber crime is on the rise. Are you prepared? Contact LIS to keep your business safe. 01245-323900 or email@example.com
Time for another TED Talk: How to build a business that lasts 100 years
#businessplanning #strategy #longevity #ted
Looking for business growth investment? The ups and downs of peer-to-peer finance.
If you are struggling with funding the upgrades to solve the 2020 problem then consider peer finance. Don’t forget alternatives such as hardware-as-a-service, and traditional leasing (including LIS Managed Services in the lease as well as installation, support, maintenance).
Great customer service is about letting your client know they matter to you. And that starts with having a great team.
These are the key traits customers look for: Empathy; patience; clear communication; knowledge; and fast resolutions.
What else helps you give great service? Well we think, good systems supporting the team so they know what is in play; and in our business (managed IT Support) we need to be mind readers with the ability to completely ignore what is being said in favour of what might be meant. We pride ourselves on giving great customer service!
If you need to upgrade your systems to improve your customers’ experience then contact LIS to help drive the change.
#thecustomerisalwaysright #customerservice #business #mindreaders
Wondering what the top business mobiles are for 2019? Wonder no more. Once you have chosen remember to move to LIS Business Mobile for the best service, support and reception.
#tech #gadgets #phones
Support Posts from the Helpdesk
We are receiving reports of delayed email . Investigations have shown the problem to be with an external supplier who has now put in a temporary fix. We will shortly start to release queued email and no email will have been lost.
We apologise for any inconvenience. A complaint will be raised once service levels return to normal.
Just to confirm that service was restored some 50 mins after the incident started. We have been gradually releasing the queued email since then and that process is now virtually complete. Apologies once again for the inconvenience.
We are aware of an issue affecting email flow through our spam filter system. A fix has been put in place and the problem should be resolved shortly. Apologies for any inconvenience.
This problem has been resolved but we are still investigating why it happened. Our suppliers, Barracuda, have been working with us to understand the issue to see if there are any lessons to be learned from the incident. We would like to apologise for the disruption to your email and hope that the impact was not too severe. We will continue to monitor the situation and take any further action as required.
Due to the high volume inbound email we are aware of delays and queues building in our spam filter. Engineers are investigating and we apologise for any inconvenience.