Blog Posts from the Helpdesk

Brexit HR Game changer?

How will Brexit change the game for HR?

I know that we are all bored of Brexit, but it is the gift that keeps on giving. The focus today is on HR.

Brexit is impacting on recruitment, retention, legislative framework, the mergers and acquisitions world, training and management of staff. Not just in terms of uncertainty which has become a given, but with the changes that have occurred already.

LIS can help by supporting mobile working, working from home, automation and telephony solutions which enable creative solutions to the current HR challenge. Call us if you need to chew it over. Oh, and if your current helpdesk can’t greet your users by name when they call and remember if they are on android or apple without having to ask, give us a try. Personal, professional IT support beats anonymous impersonal scripting every time.

#management #business #HR #brexit

 

In the aftermath of an untidy referendum, Britain?s decision to exit the European Union has been filled with continued uncertainty about how Brexit will change the HR game.

 

White Hat Hacker

Meet Mafia Boy, the “white hat hacker” who knows everything there is to know about infiltrating computer systems

If you need more information read our guide. If you need help, contact LIS now. We can support your firewall, antivirus, dns filter, antispam, anti-phishing and anything else you may need.

#hackers #cybercrime #security

 

Full review here: http://hothardware.com/reviews/navigating-the-printer-security-minefield – MafiaBoy gained international notoriety in early 2000 by knockin…

 

Making Tax Digital

Tax is going digital. Boring, yes. But needs to be addressed. Here’s what you need to know.

Accounting software companies are making hay…business have yet more changes and costs to absorb…

There are some significant knock on issues in terms of IT which LIS is well place to help with if required. Look at this problem in conjunction with the 2020 problem and remember to solve BOTH when making changes because by the end of the year you will need to anyway. No pressure!

#tax #business #accounting #yawn

Hese is the full latest detail for insomniacs…

https://www.gov.uk/government/publications/vat-notice-70022-making-tax-digital-for-vat/vat-notice-70022-making-tax-digital-for-vat#supplementary-data

 

Common Scams

Some of the most common scams you need to be looking out for. Your business is being targeted (all businesses are, all the time). It’s from last year, but still valid. Good antivirus helps as does a spam filter with phishing protection but your people are your biggest risk!

#scams #dontgetcaughtout

 

The top scams you need to know about and advice on how to get help and how to report them.

 

Momo Challenge

What is the Momo challenge and should parents be concerned? Warning: Don’t open this near children!

The bizarre tale of how a hoax goes viral and becomes real as a meme of itself. We live in an odd and dangerous online world. LIS provide a family web filter but that may not be enough.

#momo #hoax #onlinesafety #parenting

Whatsapp ?suicide challenge? branded a hoax by children?s charities

 

 

Spot that Scam!

Are you confident that all your staff know how to recognise an internet scam or phishing attack?

If the answer’s no, contact us today for an online safety training session. Call 01245-323900 or email support@lisltd.co.uk.  Don’t be an April Fool and wait until it is too late!

#hackers #training #bettersafethansorry

Long Term Business

Time for another TED Talk: How to build a business that lasts 100 years

#businessplanning #strategy #longevity #ted

 

If you want to build a business that lasts, there may be no better place to look for inspiration than your own immune system. Join strategist Martin Reeves as he shares startling statistics about shrinking corporate life spans and explains how executives can apply six principles from living organisms to build resilient businesses that flourish in the face of change.

 

Peer-to-Peer Finance

Looking for business growth investment? The ups and downs of peer-to-peer finance.

If you are struggling with funding the upgrades to solve the 2020 problem then consider peer finance. Don’t forget alternatives such as hardware-as-a-service, and traditional leasing (including LIS Managed Services in the lease as well as installation, support, maintenance).

Peer-to-peer lender Funding Circle beat its revenue targets for 2018 by 5%, but saw the percentage of loans last year it expected to default rise to between 3 and 3.8% it announced

 

Great Customer Service

Great customer service is about letting your client know they matter to you. And that starts with having a great team.

These are the key traits customers look for: Empathy; patience; clear communication; knowledge; and fast resolutions.

What else helps you give great service?  Well we think, good systems supporting the team so they know what is in play; and in our business (managed IT Support) we need to be mind readers with the ability to completely ignore what is being said in favour of what might be meant. We pride ourselves on giving great customer service!

If you need to upgrade your systems to improve your customers’ experience then contact LIS to help drive the change.

#thecustomerisalwaysright #customerservice #business #mindreaders

Support Posts from the Helpdesk

Email Outage

We are receiving reports of delayed email . Investigations have shown the problem to be with an external supplier who has now put in a temporary fix. We will shortly start to release queued email and no email will have been lost.

We apologise for any inconvenience. A complaint will be raised once service levels return to normal.

Email Outage

Just to confirm that service was restored some 50 mins after the incident started. We have been gradually releasing the queued email since then and that process is now virtually complete.  Apologies once again for the inconvenience.

Email Problem

We are aware of an issue affecting email flow through our spam filter system. A fix has been put in place and the problem should be resolved shortly. Apologies for any inconvenience.

Email Delays

This problem has been resolved but we are still investigating why it happened. Our suppliers, Barracuda, have been working with us to understand the issue to see if there are any lessons to be learned from the incident. We would like to apologise for the disruption to your email and hope that the impact was not too severe. We will continue to monitor the situation and take any further action as required.

Email Delays

Due to the high volume inbound email we are aware of delays and queues building in our spam filter. Engineers are investigating and we apologise for any inconvenience.