Blog Posts from the Helpdesk

GDPR News

GDPR news – who received the first fines and why?

If you have still not completed (or started) your GDPR journey you can always contact LIS for assistance. We will deal with the technicalities of system changes needed and highlight any business issues you need to consider.  Having recently reviewed our client base for GDPR we see some clients with their heads still firmly buried in the sand. The bad news is that it is not going away! Worryingly even some of our local government clients are refusing to move on clear significant breaches of the GDPR rules on grounds of cost.  If your business has not completed a review and made the changes needed then please don’t wait – you don’t want to appear on this list!

#gdpr #dataprotection #business

The Hungarian National Authority for Data Protection and Freedom of Information (NAIH) recently issued two decisions dealing with breaches of data?

 

Social Media Magic

How are you handling your social media these days? Here are five of the best social media management platforms designed to make your online engagement a breeze

  • Hootsuite can help you manage all your social media accounts from one dashboard hootsuite.com
  • Buffer makes posting on multiple social networking sites easy buffer.com
  • PostPlanner simplifies finding and sharing suitable content for measurable results postplanner.com
  • Lithium helps brands connect online with the right customers lithium.com
  • FollowerWonk is great for companies who do all their social media work on Twitter followerwonk.com. Who came up with that name?
Alternatively we can help connect your website to your social network so your posts flow seamlessly. This provides an effective time saving but does not permit direct control of the format and content of each post generated. The method you choose depends what is most important to you but the tools are there and they work well. Contact LIS if you need more information or assistance. Book a free call.
Buffer is an intuitive social media management platform trusted by brands, businesses, agencies, and individuals to help drive social media results.

Brexit HR Game changer?

How will Brexit change the game for HR?

I know that we are all bored of Brexit, but it is the gift that keeps on giving. The focus today is on HR.

Brexit is impacting on recruitment, retention, legislative framework, the mergers and acquisitions world, training and management of staff. Not just in terms of uncertainty which has become a given, but with the changes that have occurred already.

LIS can help by supporting mobile working, working from home, automation and telephony solutions which enable creative solutions to the current HR challenge. Call us if you need to chew it over. Oh, and if your current helpdesk can’t greet your users by name when they call and remember if they are on android or apple without having to ask, give us a try. Personal, professional IT support beats anonymous impersonal scripting every time.

#management #business #HR #brexit

 

In the aftermath of an untidy referendum, Britain?s decision to exit the European Union has been filled with continued uncertainty about how Brexit will change the HR game.

 

White Hat Hacker

Meet Mafia Boy, the “white hat hacker” who knows everything there is to know about infiltrating computer systems

If you need more information read our guide. If you need help, contact LIS now. We can support your firewall, antivirus, dns filter, antispam, anti-phishing and anything else you may need.

#hackers #cybercrime #security

 

Full review here: http://hothardware.com/reviews/navigating-the-printer-security-minefield – MafiaBoy gained international notoriety in early 2000 by knockin…

 

Making Tax Digital

Tax is going digital. Boring, yes. But needs to be addressed. Here’s what you need to know.

Accounting software companies are making hay…business have yet more changes and costs to absorb…

There are some significant knock on issues in terms of IT which LIS is well place to help with if required. Look at this problem in conjunction with the 2020 problem and remember to solve BOTH when making changes because by the end of the year you will need to anyway. No pressure!

#tax #business #accounting #yawn

Hese is the full latest detail for insomniacs…

https://www.gov.uk/government/publications/vat-notice-70022-making-tax-digital-for-vat/vat-notice-70022-making-tax-digital-for-vat#supplementary-data

 

Common Scams

Some of the most common scams you need to be looking out for. Your business is being targeted (all businesses are, all the time). It’s from last year, but still valid. Good antivirus helps as does a spam filter with phishing protection but your people are your biggest risk!

#scams #dontgetcaughtout

 

The top scams you need to know about and advice on how to get help and how to report them.

 

Momo Challenge

What is the Momo challenge and should parents be concerned? Warning: Don’t open this near children!

The bizarre tale of how a hoax goes viral and becomes real as a meme of itself. We live in an odd and dangerous online world. LIS provide a family web filter but that may not be enough.

#momo #hoax #onlinesafety #parenting

Whatsapp ?suicide challenge? branded a hoax by children?s charities

 

 

Spot that Scam!

Are you confident that all your staff know how to recognise an internet scam or phishing attack?

If the answer’s no, contact us today for an online safety training session. Call 01245-323900 or email support@lisltd.co.uk.  Don’t be an April Fool and wait until it is too late!

#hackers #training #bettersafethansorry

Long Term Business

Time for another TED Talk: How to build a business that lasts 100 years

#businessplanning #strategy #longevity #ted

 

If you want to build a business that lasts, there may be no better place to look for inspiration than your own immune system. Join strategist Martin Reeves as he shares startling statistics about shrinking corporate life spans and explains how executives can apply six principles from living organisms to build resilient businesses that flourish in the face of change.

 

Peer-to-Peer Finance

Looking for business growth investment? The ups and downs of peer-to-peer finance.

If you are struggling with funding the upgrades to solve the 2020 problem then consider peer finance. Don’t forget alternatives such as hardware-as-a-service, and traditional leasing (including LIS Managed Services in the lease as well as installation, support, maintenance).

Peer-to-peer lender Funding Circle beat its revenue targets for 2018 by 5%, but saw the percentage of loans last year it expected to default rise to between 3 and 3.8% it announced

 

Support Posts from the Helpdesk

System Downtime

We are aware of a failure affecting some client website, email and our remote support tools.  Services have largely been restored although there are some remaining issues due to server problem on restart which we are working on.

The underlying problem is a third party supplier who suffered a power failure but this appears to have impacted some of their redundant fail-over systems across multiple sites. Once their engineers have completed repairs and submitted reports we will review any lessons to be learned to remove any single point of failure.

Apologies if you have been affected by this issue.

Email Outage

We are receiving reports of delayed email . Investigations have shown the problem to be with an external supplier who has now put in a temporary fix. We will shortly start to release queued email and no email will have been lost.

We apologise for any inconvenience. A complaint will be raised once service levels return to normal.

Email Outage

Just to confirm that service was restored some 50 mins after the incident started. We have been gradually releasing the queued email since then and that process is now virtually complete.  Apologies once again for the inconvenience.

Email Problem

We are aware of an issue affecting email flow through our spam filter system. A fix has been put in place and the problem should be resolved shortly. Apologies for any inconvenience.

Email Delays

This problem has been resolved but we are still investigating why it happened. Our suppliers, Barracuda, have been working with us to understand the issue to see if there are any lessons to be learned from the incident. We would like to apologise for the disruption to your email and hope that the impact was not too severe. We will continue to monitor the situation and take any further action as required.