Blog Posts from the Helpdesk

Multi-Factor Authentication

Give hackers a really bad day. And your business dramatically more protection. With something called multi-factor identification.

It’s a simple way to prove it is actually you logging in. And we’ve created a brand new video to show you how powerful it is. Contact LIS to discuss how you can use MFA to help secure your world.

Brexit Plans for Small Businesses

As Brexit causes more panic among businesses of all sizes, what can you do to give yours a fighting chance?

All LIS products are as Brexit-proof as possible. Our mobile contracts promise continued EU mobile roaming as at present. We recommend that any hardware and software upgrades for Making Tax Digital should be completed in the next 2 weeks in case of shortages. Interesting times!

#brexit #eu #business

If you have no idea how to make preparations for your small business ahead of Brexit, take some tips from these entrepreneurs.

 

Critical Windows Update – 12th March 2019

March 12th 2019 – Microsoft are scheduled to release a critical update for Windows 7 users.

As you know from our articles on the 2020 problem, support for Windows 7 is set to end in January 2020. However updates to Win7 will end in March 2019 if you don’t install Microsoft’s next patch due on the 12th.

Surprisingly (the surprise being that it is not already in place) Microsoft is putting in place a new system to ensure that the operating system updates have not been tampered with. It will use an SHA-2 hash algorithms to authenticate the updates. The problem is, the SHA-2 algorithm is not supported in older operating systems.

So, Windows 7 SP1, Windows 2008 SP1, and SP2, which all use the older SHA-1 encryption, need updating with support for SHA-2 and this is planned in an update on March 12th. If you’re a Windows 7 user and don’t install this critical update, you will not receive any future Windows patches.

In summary on March 12th Microsoft will roll out a stand alone update for Windows 7 and Windows Server 2008 which you need to install. LIS managed services customers will receive this automatically and we will also deploy it to all unmanaged customers with our control software installed. Just leave your desktop or laptop turned on and let us sort it out.

After that, you’ll be in a position to receive all remaining updates until next year. It’s also a chance to grab a few extra months to decide on which upgrade path to take. Do you want a new Windows 10 PC or to upgrade your existing machine? Contact LIS for a quote when you have decided or for advice if you are not sure.

Apprentices – Good or Bad?

Degree level apprentices are a game-changer among smaller UK businesses (this is an FT article, but without the paywall)

Apprenticeship Game Changer

and yet apprenticeship take up is down by a quarter.

Apprenticeship Take Up is Down!

It is hard to avoid the conclusion that a really useful idea for businesses has been made unattractive by politicians. What are your views?

LIS has an apprentice and we think he is great! When you call us, ask for Louis and you will get really good service! But then you will get that from the rest of the team too…

Public spending watchdog says the government has “some way to go” to show the scheme is value for money.

 

Left Behind on Cloud?

With 88% of businesses now using the cloud in some way, are you getting left behind?

LIS are experts at Supporting Cloud Solutions

Supporting Cloud Solutions

It’s easier, safer and less expensive than you may think. Get in touch to find out more. LIS are the experts at working out the right strategy for you and then helping you implement it.

#cloud #software #infrastructure #strategy #planning

Happy Birthday LIS

LIS is 23 today!  We have been looking after IT Support for businesses in Essex and London for all that time and we have still have a core of clients from those early days. Many thanks to all we have worked with as clients, suppliers, staff (and in some cases all three) over the years. Your patience, tolerance and support has been appreciated.

The good news is the the LIS product range and client base are wider and stronger today than they have ever been. Our helpdesk is providing a first rate service for clients with 99% of all calls responded to immediately and most issues resolved within 1h. Our remote monitoring and management tools are keeping managed service clients protected 24/7/365 and our managed antivirus and antispam products are rock solid defences. Telecoms, broadband, mobile data and mobile voice are growth areas for LIS with highly competitive offerings.

So here’s to another 23 years!  Happy Birthday LIS.

The 2020 Problem

Have you heard of the 2020 problem? Do you know how it could affect your business?

If not, you need to watch our short video – it will take one minute of your time and could save you a fortune!  If your upgrades are not our project plan already,  Contact LIS to book your slot

#tech #2020problem #business

Are you sitting comfortably?

No it’s not story time.  This is how to improve your posture in front of the computer!

#health #computers #posture

 

For a lot of us, the majority of the working week is spent sitting in front of a laptop, and this can lead to a bad crick in the neck, as well as some serious long-term health problems. So, the question is, are you sitting incorrectly in front of?

 

Bad Management Habits

Time for a TED Talk: How to break bad management habits now

 

Companies are counting on their future leaders to manage with more speed, flexibility and trust than ever before. But how can middle managers climb the corporate ladder while also challenging the way things have always been done? Leadership expert Elizabeth Lyle offers a new approach to breaking the rules while you’re on your way up, sharing creative ways organizations can give middle managers the space and coaching they need to start leading differently.

#management #education #business #leadership

The First Email

Can you believe it was 48 years ago that the first ever email was sent (wonder if it was spam…)? This is the man who sent it. If you are cursing the junk you receive as a consequence then you need our Antispam Service rather than being cross with Ray Tomlinson.

#computerhistory #emails #tech #IT #business

 

Ray Tomlinson sends the first ever email in 1971, bringing electronic messaging to the masses and revolutionising the way we communicate.

 

YouTube Criminal Tutorials Condemned

Police have condemned online cyber crime tutorials that anyone can access. This is why it’s so important to have a very high level of protection for your business.  LIS can build, manage and maintain your defences but no wall is perfect especially if you publish the instructions on how to bypass it! US government take note…

 

Police chiefs have criticised YouTube for broadcasting ?tutorials? for cyber-criminals ? and revealed that hundreds of extra officers will be deployed to tackle Britain?s soaring digital crime wave.

 

Support Posts from the Helpdesk

Email Delays

This problem has been resolved but we are still investigating why it happened. Our suppliers, Barracuda, have been working with us to understand the issue to see if there are any lessons to be learned from the incident. We would like to apologise for the disruption to your email and hope that the impact was not too severe. We will continue to monitor the situation and take any further action as required.

Email Delays

Due to the high volume inbound email we are aware of delays and queues building in our spam filter. Engineers are investigating and we apologise for any inconvenience.

Full cover Restored

Following repairs to the heating at our Woodham office #thebeastfromtheeast is now under control and we are back to full staffing levels. Unfortunately shorts and t-shirts seem to be the required dress code as we have slightly over compensated for yesterdays arctic blast!

Support team get a pat on the back as not a single call went unanswered and all issues were resolved in record time!