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Blog Posts from the Helpdesk
GDPR news – who received the first fines and why?
If you have still not completed (or started) your GDPR journey you can always contact LIS for assistance. We will deal with the technicalities of system changes needed and highlight any business issues you need to consider. Having recently reviewed our client base for GDPR we see some clients with their heads still firmly buried in the sand. The bad news is that it is not going away! Worryingly even some of our local government clients are refusing to move on clear significant breaches of the GDPR rules on grounds of cost. If your business has not completed a review and made the changes needed then please don’t wait – you don’t want to appear on this list!
#gdpr #dataprotection #business
How are you handling your social media these days? Here are five of the best social media management platforms designed to make your online engagement a breeze
- Hootsuite can help you manage all your social media accounts from one dashboard hootsuite.com
- Buffer makes posting on multiple social networking sites easy buffer.com
- PostPlanner simplifies finding and sharing suitable content for measurable results postplanner.com
- Lithium helps brands connect online with the right customers lithium.com
- FollowerWonk is great for companies who do all their social media work on Twitter followerwonk.com. Who came up with that name?
Gadget fan? Here are some of the must-haves for this year.
We love cool tech too.
How will Brexit change the game for HR?
I know that we are all bored of Brexit, but it is the gift that keeps on giving. The focus today is on HR.
Brexit is impacting on recruitment, retention, legislative framework, the mergers and acquisitions world, training and management of staff. Not just in terms of uncertainty which has become a given, but with the changes that have occurred already.
LIS can help by supporting mobile working, working from home, automation and telephony solutions which enable creative solutions to the current HR challenge. Call us if you need to chew it over. Oh, and if your current helpdesk can’t greet your users by name when they call and remember if they are on android or apple without having to ask, give us a try. Personal, professional IT support beats anonymous impersonal scripting every time.
#management #business #HR #brexit
Office 365 contains an awesome tool called Flow. It allows you to automate tasks between apps. We’ve created a brand new video to show you how it works.
Contact LIS today if you want to know more!
Meet Mafia Boy, the “white hat hacker” who knows everything there is to know about infiltrating computer systems
#hackers #cybercrime #security
Know your enemy: learn how to fight the war against cyber criminals with our brand new guide. It’s an eye opening read.
#cybercrime #hackers #datatheft #fightback
Tax is going digital. Boring, yes. But needs to be addressed. Here’s what you need to know.
Accounting software companies are making hay…business have yet more changes and costs to absorb…
There are some significant knock on issues in terms of IT which LIS is well place to help with if required. Look at this problem in conjunction with the 2020 problem and remember to solve BOTH when making changes because by the end of the year you will need to anyway. No pressure!
#tax #business #accounting #yawn
Hese is the full latest detail for insomniacs…
Still as relevant now as it was 1,500 years ago, The Art of War is a must-read for all business leaders.
#business #management #cybercrime #strategy #artofwar
What is the Momo challenge and should parents be concerned? Warning: Don’t open this near children!
The bizarre tale of how a hoax goes viral and becomes real as a meme of itself. We live in an odd and dangerous online world. LIS provide a family web filter but that may not be enough.
#momo #hoax #onlinesafety #parenting
Are you confident that all your staff know how to recognise an internet scam or phishing attack?
If the answer’s no, contact us today for an online safety training session. Call 01245-323900 or email firstname.lastname@example.org. Don’t be an April Fool and wait until it is too late!
#hackers #training #bettersafethansorry
Cyber crime is on the rise. Are you prepared? Contact LIS to keep your business safe. 01245-323900 or email@example.com
Time for another TED Talk: How to build a business that lasts 100 years
#businessplanning #strategy #longevity #ted
Looking for business growth investment? The ups and downs of peer-to-peer finance.
If you are struggling with funding the upgrades to solve the 2020 problem then consider peer finance. Don’t forget alternatives such as hardware-as-a-service, and traditional leasing (including LIS Managed Services in the lease as well as installation, support, maintenance).
Support Posts from the Helpdesk
We are aware of a failure affecting some client website, email and our remote support tools. Services have largely been restored although there are some remaining issues due to server problem on restart which we are working on.
The underlying problem is a third party supplier who suffered a power failure but this appears to have impacted some of their redundant fail-over systems across multiple sites. Once their engineers have completed repairs and submitted reports we will review any lessons to be learned to remove any single point of failure.
Apologies if you have been affected by this issue.
We are receiving reports of delayed email . Investigations have shown the problem to be with an external supplier who has now put in a temporary fix. We will shortly start to release queued email and no email will have been lost.
We apologise for any inconvenience. A complaint will be raised once service levels return to normal.
Just to confirm that service was restored some 50 mins after the incident started. We have been gradually releasing the queued email since then and that process is now virtually complete. Apologies once again for the inconvenience.
We are aware of an issue affecting email flow through our spam filter system. A fix has been put in place and the problem should be resolved shortly. Apologies for any inconvenience.
This problem has been resolved but we are still investigating why it happened. Our suppliers, Barracuda, have been working with us to understand the issue to see if there are any lessons to be learned from the incident. We would like to apologise for the disruption to your email and hope that the impact was not too severe. We will continue to monitor the situation and take any further action as required.