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Blog Posts from the Helpdesk

Microsoft Price Rises

Microsoft have announced a “pricing realignment” in October intended to “highlight the benefits of our pricing for a cloud-first world”. We think this means  continuing the squeeze on those resisting the move to the cloud! Unfortunately we will see 10% increase in the price of Office and various on-premises editions. Get your upgrades in early!

Office 365 Changes

Just a reminder that from October 2018 Microsoft will be blocking weak security traffic. Your systems need to have TLS 1.2 or above enabled or you will no longer be able to access your Office 365 services online.

If you use any of these versions start planning your upgrade NOW!

  • Android 4.3 and earlier versions
  • Firefox version 5.0 and earlier versions
  • Internet Explorer 8-10 on Windows 7 and earlier versions
  • Internet Explorer 10 on Win Phone 8.0
  • Safari 6.0.4/OS X10.8.4 and earlier versions

There may be others so do check carefully.

GDPR Ready

Rather than load our customers’ inboxes with more unread GDPR email, suffice it to say that our privacy policy and terms of trade are available on our website should you need them or be suffering from insomnia. We are GDPR compliant!

Once all the dust has settled we will be asking all our clients to sign our current terms and conditions as a matter of good form. Some of you have been clients for 20+ years from the days when paper was a thing so it is due a formal refresh but right now is not the time!

Welcome Louis

Welcome to Louis who joins us as an apprentice on our helpdesk. Please treat him gently while he is learning the ropes – our ropes are many and various and quite complicated!

Crowdfunding Start-ups

Thousands of new start-ups are using crowdfunding to get going. Here’s a roundup of the best of last year.

LIS spends a lots of time helping startups get their IT strategy right (it is part of your IT support contract with LIS). If you need good honest advice on IT and your business, contact us.

What were some of our favorite crowdfunding projects to grace Indiegogo and Kickstarter over the course of 2017? We’re glad you asked!

 

iPhone Ex?

Apple might consider the iPhone X to be its future. Unfortunately, not enough of us are agreeing. Are poor sales of Apple’s new flagship product a statistical blip or a sign of things to come?

 

Nikkei first reported in January that Apple was halving its iPhone X production for the quarter, with a follow-up report a few days ago saying that this left Samsung scrambling to find alternative ?

 

Happy 22nd Birthday to LIS

The average life expectancy of companies in our sector is around 10 years and when setting up LIS in 1996 we had a 10 year plan with this in mind.  We pretty much ignored the plan and got on with supporting our clients which was probably just as well! Since then the world we work in has changed out of all recognition and today we support more users and PCs with fewer staff than ever before. LIS has always been an early adopter of new tech and now through our Remote Management and Monitoring tools (RMM) we do a better job for our clients as a proactive IT partner than we could ever have done in the bad old manual days of break-fix support. The other benefit of good remote management is that we can support clients much further afield than previously possible from our Essex base.

So happy birthday to us and a big thank you to all the staff, clients, suppliers and friends who have been with us along the way. Amazingly we still have all our original client base from our first 2 years trading!  We treated ourselves to this new website as our birthday present. We think it is a big step forward but do let us know what you think.

We are working on a 10 year plan again this month but we will try and stick to it this time…

Support Posts from the Helpdesk

Webmail Outage

A webmail issue on our 2016 hosted exchange servers has been reported. Outlook and mobile access is fine – just webmail is affected. Engineers are working on it. Apologies for any inconvenience

Hosted Exchange Problem

Update: Email down. There is a general Internet routing problem preventing access to some of our mail servers. Engineers are investigating. We have no ETA at present but will update this page as soon as we know more.