Proactive IT Support for Business

From our base in Woodham Ferrers, Essex we deliver proactive IT support to businesses, charities, schools and public sector bodies in Essex and surrounding areas. We also look after home based businesses who’s requirements may be very different to the corporate world.

IT Support from our new purpose-built offices in Woodham Ferrers Essex.

LIS Woodham Ferrers - our helpdesk and support operation.

We understand the inconvenience of a technical problem which prevents you or your business from getting on with what needs to be done and we are very focused on reducing or removing any impact on your business. We aim to provide the best possible IT support to our clients and we do this by using a very human approach backed by the best technology available.  Our integrated support systems cover telecoms, web hosting, general IT support and managed services and this leads directly to a better support service, quicker response times and a much friendlier help desk. We rapidly get to a first name basis with all our clients and they quickly become familiar with all our team making IT support a personal as well as a professional service.

If you want a fully managed service then that is available. Alternatively we can deal with contract support or ad-hoc requests and in most cases can be with you working on the problem in seconds not minutes. No call backs, no tickets, no long queue times, no jargon, no hard sell, just IT solutions. Most calls are answered with 3 rings by the person who will deal with your request. Our monitoring systems alert us to problems day and night so it is quite likely that we will call you to let you know what we have done about it before you know there was a problem!

Our fully trained staff are experienced in focusing on the your needs whether recovering a crashed server or helping recover your iTunes, removing your domain from an email black list or organising a group policy to make a global change across your entire user base.

If you run a business in Essex and are looking for reliable and professional IT support then we're here to help. We work with businesses of all sizes, providing them with a service they know they can rely on. Get in touch now and we'll be happy to provide more information about how our service works and the benefits it can provide to your business.

IT Support - Time is Money

Managed IT Support Contracts
We appreciate every business need is different, which is why we offer 3 managed support packages to choose from and give you the flexibility to add any extras and create your ideal IT support contract with us.

Instant Remote Support
Our remote support tools are designed to connect you to our team of professionals instantly for support to resolve any problems as quickly as possible.  You'll always be in good hands.

Ad Hoc Support
Some clients just need someone to be there for occasional IT support when internal resources need extra help and a contract may not meet your requirement. We are happy to help when you need us to, on a simple pay as you go basis if that is your preference.

On Site Support
Sometimes a physical presence is needed to get your business back on track.  We can be on-site in a reasonable time-frame within the Essex area for problems requiring urgent attention.

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