Overpayments ‘rip-off’ on phone contracts could cost you more than £400 a year, Which? says The regulator has asked providers to reduce monthly costs after customers have paid off the price of their phones. Mobile users feel ripped off, as high-end handsets tend to only be sold with expensive tariffs. They come packaged up with a generous inclusive allowance. This means shoppers often buy tariffs that significantly exceed their needs.
Which reveal mobile users feel ripped off
A third of mobile phone customers are still being charged the full price of their contract – even after paying off the cost of their handset, Which? has warned. The BBC reported the news story and listed some of the worst offenders.
A third of mobile phone customers are still being charged the full price of their contract – even after paying off the cost of their handset, Which? has warned.
The consumer rights group is calling for networks to end the “overpayments rip-off”, which costs an estimated £182m a year. It estimates some Britons could be out of pocket to the tune of more than £400 annually.
Your phone company could have overcharged you by £400. Customers are still overpaying when contracts end.
Which? found that 36% of people whose contract ended in the past two months are still paying off the price of their smartphone.
This is despite providers promising Ofcom that, from February 2020, customers would get a reduced tariff after their contracts end – reflecting the fact that the device had been fully paid for.
Three was the worst offender, Which? claims, with 43% of customers whose contracts ended in the past six months seeing no drop in the price of their monthly bill.
This meant that someone with a “bundle” contract on a Samsung S20 5G – which came out at £37 a month – would be overpaying their bill by as much as £444 a year after it ended.
About 40% of EE customers saw no price drop at the end of their contract – with 31% of Vodafone customers seeing no change either.
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