Getting started with your new business mobile
ACTIVATE YOUR SIM
GETTING STARTED WITH AN EXISTING MOBILE NUMBER
- Call us on 01245 323900 and we'll arrange to transfer your existing mobile number on a day convenient for you.
- Ensure your phone is fully charged before using it.
- Push the SIM card out from the holder.
- Insert it into your phone.
You need to save all your contact details from your old SIM card before the date of transfer to make sure you don't lose them.
You can do this by saving the details onto your new phone or backing them up onto your PC.
You must check that your phone is unlocked from a specific network operator prior to the transfer day.
You need to be in the UK on the day in order for the transfer to be successful.
SETTING UP YOUR HANDSET
ON THE DAY OF TRANSFER
The transfer will generally take place anytime between 11am - 4pm, Monday to Friday.
Make sure you have both your old and new SIM cards with you. You may experience incoming calls on one SIM card and outgoing calls on the other SIM card as well as some downtime.
You will receive a text with the settings to activate data on your handset. Accept them when they arrive.
If they don't arrive, text 'DATA' to 773000 or Click Here to have the settings sent to your device. If you need to manually enter your settings, please use the following:
Username: *leave blank*
Password: *leave blank*
MMSC URL: http://MMS.gamma.co.uk/servlets/MMS
MMS Proxy: 220.127.116.11
Proxy port: 80
For iPhones the proxy and port are joined as thus: 18.104.22.168:80
If you still haven't been able to set up your service, please view our range of videos to help you configure your handset here.
ONCE YOU HAVE RECEIVED ONE OF THESE MESSAGES...
'SIM registration failed' or 'Network Unavailable' you have been disconnected from your old network.
- Switch your phone off and remove your old SIM card
- Ensure your new SIM is inserted correctly
- Switch the phone on and the Gamma symbol will appear on your screen
- Your number has now been successfully transferred, however it may take up to 24 hours to fully activate the service
- It may help to complete the transfer by removing and then replacing the battery from the phone whilst it is turned on
CONFIGURING YOUR HANDSET
Most mobile devices will come with a phone setup wizard, which is useful for setting up standard features such as time and date etc. For more info, Click Here.
Our Customer Service number, 01245 323900 is pre-programmed into your SIM under 'Customer Service'.
MAKE A NOTE OF YOUR PHONE'S IMEI NUMBER
If you lose your phone and you are able to tell us your IMEI number, we can blacklist your handset. This means that it will not be able to be connected to any UK network. Do this by dialling *#06# on your handset.
CANCEL YOUR VOICEMAIL SETTINGS
If you are using your existing phone, make sure all previous voicemail numbers and diverts are deleted from your current phone memory to avoid any difficulties with your new voicemail service.
SETTING UP VOICEMAIL
The voicemail service on your new SIM card should already be configured so it can be used immediately.
Information about the voicemail structure can be found here
IF YOU ARE ASKED FOR A PIN CODE
Your default PIN number for your SIM card is 0000 should you need it.
Please note if you enter your PIN code incorrectly three times your SIM card will be blocked to all calls.
TO UNBLOCK YOUR SIM CARD
You will need to obtain a PUK code (Personal Unblocking Key) by calling us on 01245 323900
If you plan on going abroad or need to make international calls (calls from the U.K. to overseas numbers) please call us to ensure the international and roaming bars are lifted.
When you arrive, your phone will automatically search for a local network. If it doesn't, you can manually search to select the local preferred network.
WORRIED ABOUT DATA WHILE ABROAD?
Call us on 01245 323900 to add a data roaming bolt-on or to opt out of automatic data barring.
LOST OR STOLEN PHONES
If your phone is lost or stolen, please call us on 01245 323900 and we will bar your SIM card.
If you lose your phone and you are able to tell us your IMEI number, we can blacklist your handset. This means that it will not be able to connect to any UK network. Do this by dialling *#06# on your handset.
If you need to contact our customer services team, call 01245 323900