Network Support and Monitoring for Business
Best Network Support in Essex
Lodge Information Services delivers Managed Network Support and non-contract support to businesses in Essex. We aim to provide the best possible remote and on site network support and monitoring services to our Essex clients. You are our neighbours after all! We use a very human approach backed by the best technology available. Because we have built our own support platform from the ground up, we are not just another Essex based IT support company. We are different in approach, range and ambition.
24/7 Network Monitoring
We have automated 24/7 network monitoring and reporting tools integrated into our support operations for small and medium enterprises. We cover Essex, London and work across the UK. This approach means a better support service, faster response times and a friendlier, more efficient helpdesk experience for our clients.
IT Support for large or small businesses
Whether you run a large or small business in Essex, the your network infrastructure is key to your business success. Your own internal IT department is a luxury not all business can afford, especially if yours is a new venture. Even with your own expert on staff, they may not themselves have access to all our tools, experience and resources. In addition. our wide range of network support services provides the perfect solution for new starters or established businesses.
Support for cloud, hybrid and on-premise network
We support cloud-based, hybrid and on-premises solutions. If your business needs guaranteed 100% up time we can provide that. Alternatively you may have some tolerance of risk but wants reduced cost and we can meet your business objective too. All our solutions are individually tailored for companies, charities, schools or local government bodies in Essex to meet their needs and budgets.
Dedicated Support Professional
We assign a dedicated, named, experienced professional to handle your account. This ensures your business network support needs are identified and met. Our small and experienced team will quickly be on first name terms with your key staff!
Reliable Network Support Service
Any network support service needs to be efficient, flexible and reliable so this is what we provide. We can work with any type of business, large or small that needs 24/7 monitoring and fast, reliable support. We have long experience in providing network support in most areas of business, including rural businesses, city firms, local government and the charity sector.
Fixed Fee Contracts
Many of our Essex clients have a fixed fee, unlimited use contract so whatever happens you are able to call on our experienced and dedicated team to deal with minor and major problems as they arise. We normally expect to work with a specific person on each client site. By working this way we can gain a good working relationship and an understanding of your business. This also enables your staff to gain knowledge and experience cascading it down into your business. You and your staff are enabled to work more effectively which is one of the many benefits of working with a business focused IT support company like LIS.
Full Range of IT Support Services
We offer a range of IT support services that include Remote IT support, Onsite Support and Fully Managed or outsourced IT support. In addition, we also provide support to internal IT managers in our Essex client's businesses. We supplement and complement the internal resources you have available. No matter what type of systems your business uses, we can provide network support that you can rely on when you need it most. For businesses who don’t need contract support but still wish to benefit from our assistance when problems arise, we can offer remote network monitoring with an adhoc support service. Working on a fixed hourly fee, you can benefit from both remote and on-site IT support as and when you need it, whilst keeping a tight rein on cost.
Network support for local Essex businesses
In our 23 years in business in Essex we have had offices in Maldon (01621), Danbury (01245) and Woodham Ferrers (our purpose built home since 2014) all within a 1 hour drive of most of Essex. As a local business we work with many companies along the Chelmsford (01245) - Colchester (01206) corridor. Our experience means we're equipped to deal with any kind of IT-related problem in addition to networking.
IT Services across the County of Essex
We have clients in Romford, Chelmsford, Basildon, Southend, Colchester and many of the smaller towns and villages around the area. We work with businesses, charities, local government and in the education sector. Even if you already have an IT department, LIS offers additional advice, support and consultancy. We also provide professional outsourced IT and telecoms services to complement your internal IT team and enable them to deliver your business goals. Rural or urban businesses can use our services equally well. We serve farms, manufacturers, parish and town councils, schools, charities, professionals working from home and larger multi-site international companies across all industries.
Instant Support - An Immediate Response
We have a range of SLAs from instant response, same or next business day or longer term goals. Your dedicated business manager will be able to discuss your exact requirements and come up with a service that meets the needs of your Essex business and is suitable for your budget. We answer the phone within 3 rings and usually resolve your problem within 15 mins.
Get in touch
If you are a business IT user in Essex and are looking for reliable and professional network monitoring and support then we are here to help. We work with businesses of all sizes, providing a service they know they can rely on. Get in touch now and we'll be happy to provide more information about how our network support service works and the benefits it can provide to your business.
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