“Congratulations, you have been selected for an interview. For the professional minigamer position at Open Mind Corporation,” a robotic voice announces over a blank screen. “My name is Alex. I will be guiding you through the interview. The whole process will take no more than 10 minutes. Let’s hear your voice. … Smile for the camera. … Welcome to the interview.” Robots conducting job interviews help companies save time, money and keep social distancing
The conversational AI recruitment technology is validated and proven to objectively assess general work performance. As well as, identify competent candidates and reduce the risk of faulty recruitments. Designed and produced by Tengai AB is a HR Tech start up based in Sweden that is combining AI and an unbiased recruitment methodology in the world’s first interview robot.
Robots conducting job interviews: How it works
How exactly AI interviews work remains something of a mystery. The tech is driven by an interest in increasing efficiency in the interview process. The virtual interviewer/robot asks a standard set of questions (pre-designed rather than spontaneous or follow-up questions that probe into answers). It then evaluates candidates’ responses, including physical reactions and the cluster of words used. The physical reactions under scrutiny could include micro expressions. Unlike regular facial expressions which are difficult to hide or manipulate. As well as other forms of body language, vocal tone and volume and response time. Don’t panic just yet, it doesn’t appear that the algorithms judge an applicant’s appearance.
But how can the robot evaluate whether an answer shows ingenuity and creativity? As well as business acumen, a capacity for empathy or a collegial vibe? Doesn’t it take a seasoned interviewer—much less one with a pulse!—to do that?
Well, it’s conceivable that an algorithm could detect things like enthusiasm, passion, confidence and the quality of an applicant’s vocabulary, right? And isn’t it also conceivable that an algorithm could measure a candidate’s appreciation for social cues by examining responses and expressions?
Large companies embrace the new technology
These systems are now being used by major companies, including Unilever, Vodafone, Intel, L’Oréal, Mars, and Citibank, to name but a few. Kevin Parker, CEO of Utah-based HireVue, one of the more prominent platforms in the space, tells me that one of the company’s customers, “a large grocery chain in the U.S.,” used the platform to interview about 20,000 people a day for stocker and cashier jobs. But A.I. interviews are also being used for internships and professional positions, especially in the age of social distancing.
Robots conducting job interviews: The risks
Some fear that AI run amok could engender disparate impact discrimination claims (i.e., where a facially neutral policy or practice disproportionately and adversely affects individuals with legally protected characteristics). For example, there is a fear that since AI may involve machine learning. The robot may develop assumptions over time regarding the suitability of certain groups of people for employment based on historical interview results with respect to members of those groups.
If this technology does become the norm, some new skills will suddenly become just as important as your work experience, education and professional referrals. Whether you’re a database administrator or a regional sales rep, you might want to enrol yourself in an acting class or get a poker coach. “Impression plays a major role in personality analysis,” the researchers said. A study found that 7% of a person’s impression depends on the spoken word. 38% on vocal sounds and a whopping 55% on facial expressions.
The human touch
A recent study revealed that the number one reason customers dread calling companies for support is the growing probability that they will encounter a bot instead of a human upon connection.
LIS clients benefit from the human touch. We do not have robots that deal with our client issues. Contact the LIS Help Desk for an IT audit. You are only a phone call or email away from an IT partner that can help your business save time and money.
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