Internet Outage
Network Disruption
We are aware of an issue overnight on 2nd July 2021 impacting our clients leased line and broadband connectivity. The issue was caused by a third party dark fibre provider. Leased line circuits impacted may have experienced disruption of up to 5 minutes just before 1am. Broadband circuits may have had a longer window of disruption but we we have now recovered all lost sessions. In the event of an issue this morning please restart your router if our support team has not dealt with this already for you.
Apologies for any disruption. Please contact the helpdesk for assistance.
LIS Woodham – Planned Outage
Our helpdesk and support office will be closed for essential electrical work on Wednesday 16th September from 6pm to 8pm. This is to improve reliability of our office supply. Our email and phone systems will not be available during this time. No client systems will be affected except offsite backups to our Woodham data centre. These are fully self recovering once the connection is restored.
In the event of an emergency our normal out of hours mobile support will be available to contract customers. Any non-emergency messages should be submitted by email to support@lisltd.co.uk in the usual way. No email will be lost during this process.
Apologies for any disruption this may cause. Please contact us if you need more information.
Phone line failure update
Our failover circuits are now fully operational, so calls to LIS will work normally while engineers are investigating the underlying problem. Many thanks for your patience.
Phone Lines Down
Currently all lines in to LIS Woodham are down. The fault is due to a failure in the BT exchange presumably due to the heat. Engineers are investigating.
We have routed outbound calls through our fall back circuits but inbound calls have not yet failed over. Engineers are investigating that too!
Please contact the helpdesk by email to support@lisltd.co.uk while we work to resolve the situation. Many apologies for the inconvenience.
Power Failure
Following an earlier power failure at our Woodham office, calls to our helpdesk have been failing. We are now back online and apologise for the interruption to service.
Networking Problem – Resolved
We are receiving reports of network issues affecting some broadband and leased line customers. Engineers are investigating and we will update this notice when we have more information.
Apologies for any disruption.
The issue was related to LINX (the London Internet Exchange), which has now been resolved and would have potentially affected several Internet providers in the UK. We are awaiting a full RFO from them to confirm the cause.
Phone Problem LIS Woodham – Resolved
Apologies for the inconvenience. The issue has now been resolved.
Phone Problem LIS Woodham
We have been made aware of problems getting through to the helpdesk by phone. We are working on it urgently!
Email or skype while we get it resolved.
Sorry for the inconvenience.
Service Status – No April Fool
It’s the first of April and past noon….so we can safely post again and be believed!
In March our antispam service peaked at 200,000 blocked email per day. 0 false positives.
Our antivirus service peaked at a heady 0 virus outbreaks (plenty blocked though!).
All systems running normally as we head into uncharted Brexit waters.
Happy Birthday LIS
LIS is 23 today! We have been looking after IT Support for businesses in Essex and London for all that time and we have still have a core of clients from those early days. Many thanks to all we have worked with as clients, suppliers, staff (and in some cases all three) over the years. Your patience, tolerance and support has been appreciated.
The good news is the the LIS product range and client base are wider and stronger today than they have ever been. Our helpdesk is providing a first rate service for clients with 99% of all calls responded to immediately and most issues resolved within 1h. Our remote monitoring and management tools are keeping managed service clients protected 24/7/365 and our managed antivirus and antispam products are rock solid defences. Telecoms, broadband, mobile data and mobile voice are growth areas for LIS with highly competitive offerings.
So here’s to another 23 years! Happy Birthday LIS.