Email Outage

We are receiving reports of delayed email . Investigations have shown the problem to be with an external supplier who has now put in a temporary fix. We will shortly start to release queued email and no email will have been lost.

We apologise for any inconvenience. A complaint will be raised once service levels return to normal.

Email Outage

Just to confirm that service was restored some 50 mins after the incident started. We have been gradually releasing the queued email since then and that process is now virtually complete.  Apologies once again for the inconvenience.

Email Problem

We are aware of an issue affecting email flow through our spam filter system. A fix has been put in place and the problem should be resolved shortly. Apologies for any inconvenience.

Email Delays

This problem has been resolved but we are still investigating why it happened. Our suppliers, Barracuda, have been working with us to understand the issue to see if there are any lessons to be learned from the incident. We would like to apologise for the disruption to your email and hope that the impact was not too severe. We will continue to monitor the situation and take any further action as required.

Email Delays

Due to the high volume inbound email we are aware of delays and queues building in our spam filter. Engineers are investigating and we apologise for any inconvenience.

Full cover Restored

Following repairs to the heating at our Woodham office #thebeastfromtheeast is now under control and we are back to full staffing levels. Unfortunately shorts and t-shirts seem to be the required dress code as we have slightly over compensated for yesterdays arctic blast!

Support team get a pat on the back as not a single call went unanswered and all issues were resolved in record time!

Emergency Cover Only

Due to failure of the heating systems at our Woodham office, we will be running emergency cover only on Monday 26th February.

We hope to return to normal service by Tuesday and apologise for any inconvenience..