LIS Woodham – Planned Outage

Our helpdesk and support office will be closed for essential electrical work on Wednesday 16th September from 6pm to 8pm.  This is to improve reliability of our office supply.  Our email and phone systems will not be available during this time.  No client systems will be affected except offsite backups to our Woodham data centre. These are fully self recovering once the connection is restored.

In the event of an emergency our normal out of hours mobile support will be available to contract customers.  Any non-emergency messages should be submitted by email to support@lisltd.co.uk in the usual way. No email will be lost during this process.

Apologies for any disruption this may cause. Please contact us if you need more information.

 

Phone Lines Down

Currently all lines in to LIS Woodham are down. The fault is due to a failure in the BT exchange presumably due to the heat. Engineers are investigating.

We have routed outbound calls through our fall back circuits but inbound calls have not yet failed over. Engineers are investigating that too!

Please contact the helpdesk by email to support@lisltd.co.uk while we work to resolve the situation. Many apologies for the inconvenience.

Power Failure

Following an earlier power failure at our Woodham office, calls to our helpdesk have been failing. We are now back online and apologise for the interruption to service.

Networking Problem – Resolved

We are receiving reports of network issues affecting some broadband and leased line customers. Engineers are investigating and we will update this notice when we have more information.

Apologies for any disruption.

The issue was related to LINX (the London Internet Exchange), which has now been resolved and would have potentially affected several Internet providers in the UK. We are awaiting a full RFO from them to confirm the cause.

Service Status – No April Fool

It’s the first of April and past noon….so we can safely post again and be believed!

In March our antispam service peaked at 200,000 blocked email per day. 0 false positives.

Our antivirus service peaked at a heady 0 virus outbreaks (plenty blocked though!).

All systems running normally as we head into uncharted Brexit waters.

Happy Birthday LIS

LIS is 23 today!  We have been looking after IT Support for businesses in Essex and London for all that time and we have still have a core of clients from those early days. Many thanks to all we have worked with as clients, suppliers, staff (and in some cases all three) over the years. Your patience, tolerance and support has been appreciated.

The good news is the the LIS product range and client base are wider and stronger today than they have ever been. Our helpdesk is providing a first rate service for clients with 99% of all calls responded to immediately and most issues resolved within 1h. Our remote monitoring and management tools are keeping managed service clients protected 24/7/365 and our managed antivirus and antispam products are rock solid defences. Telecoms, broadband, mobile data and mobile voice are growth areas for LIS with highly competitive offerings.

So here’s to another 23 years!  Happy Birthday LIS.

LIS Antispam Service Report

Its been a quiet day at LIS for the Antispam service. In the last 24 hours we processed 30 thousand email of which 20 thousand were immediately blocked and 10 thousand allowed through to clients. No requests to release incorrectly blocked messages were received. Just how we like it!

Blue chip spam filter for business. Protect your domain whether you run a single mailbox or have hundreds of users on a dedicated server. Your own technical staff can have access to a domain wide control panel so your business can retain control of email without dependence on any outside agency