The earlier reported routing issues were caused by a network failure in a third party supplier and have now been resolved. Apologies for the disruption.
We are receiving reports of routing issues for some of our broadband customers. Engineers are investigating and we will put out an update as soon as we have more information. Apologies for any inconvenience.
Contractors have today advised us of possible disruption to power and communications at our Woodham Ferrers office. We will be operating on generator for the day, testing out our fail-over systems, but there is a risk of disruption to phone calls and email to the helpdesk. Our power backup maintains essential services only which does not include the kettle so there is also increased risk of grumpiness in our support team. No direct client systems are affected.
We apologise in advance for any issues.
Investigating – We are currently experiencing some network connectivity issues on our shared hosting platform. Engineers are investigating and we will update you as soon as possible. Apologies for any inconvenience caused.
We are aware of a failure affecting some client website, email and our remote support tools. Services have largely been restored although there are some remaining issues due to server problem on restart which we are working on.
The underlying problem is a third party supplier who suffered a power failure but this appears to have impacted some of their redundant fail-over systems across multiple sites. Once their engineers have completed repairs and submitted reports we will review any lessons to be learned to remove any single point of failure.
Apologies if you have been affected by this issue.
We are receiving reports of delayed email . Investigations have shown the problem to be with an external supplier who has now put in a temporary fix. We will shortly start to release queued email and no email will have been lost.
We apologise for any inconvenience. A complaint will be raised once service levels return to normal.
Just to confirm that service was restored some 50 mins after the incident started. We have been gradually releasing the queued email since then and that process is now virtually complete. Apologies once again for the inconvenience.
We are aware of an issue affecting email flow through our spam filter system. A fix has been put in place and the problem should be resolved shortly. Apologies for any inconvenience.
This problem has been resolved but we are still investigating why it happened. Our suppliers, Barracuda, have been working with us to understand the issue to see if there are any lessons to be learned from the incident. We would like to apologise for the disruption to your email and hope that the impact was not too severe. We will continue to monitor the situation and take any further action as required.
Due to the high volume inbound email we are aware of delays and queues building in our spam filter. Engineers are investigating and we apologise for any inconvenience.