IT support questions

What questions should you ask your IT support company? Sometimes in life we have to ask awkward questions. How much did that cost? Do you really need a second piece of cake? What is that smell?

You may have spoken to several IT support providers to look after you companies IT. However, who can you trust? It’s easier when you have been given a recommendation from a trusted source. Asking the right questions during the selection process, to determine if the company is the best fit is key. Whilst some questions may seem tricky, they will help you sort out the contenders.

However, you don’t usually expect to feel awkward asking questions of an IT support company. Well, you should.

A few tricky questions could help you to decide if they’re really the people you want to protect your business and its data. Make the wrong decision on which IT support company to work with, and you’ll lose time, money…  and a lot of productivity too. Worse still, if they’re not what they claim to be, you could also put your customers’ information at risk. At the moment, you really need to check their safety measures to protect your people. We’ve written a new free guide, listing the 5 most important questions you should ask your IT support company. Not one of those questions is to do with how much they’ll cost you.

Click here to download our useful guide.

What questions to ask your IT provider

Choosing a new IT provider can be an important decision for a business owner. What questions should you ask?

Five Things to Look for in an IT Support Company

It is not uncommon for technical problems to be handled by whoever happens to be the most tech savvy person in the company. That can work for a little while. As a result, it is not a sustainable practice. Your team should focus on meeting your organizational goals – not dealing with technology problems. Why not outsource your IT needs as it will help alleviate the burden, so you can get back to business.

Contact us to arrange an IT audit, discuss your goals and any technical issues you are experiencing.

 

SharePoint Makes Working Easier

SharePoint makes working easier by allowing its users to work remotely and have full access to data. It’s is like having a mobile office without worrying about security or space to store paperwork. Today’s business environment is drastically different from that of the past. Employees are working remotely. Regulatory requirements are changing and evolving. Organizations are under increased pressure to work more effectively. They also need to collaborate with greater ease and serve customers more efficiently. Take a look at our new video about how SharePoint makes remote working easier.

How can companies meet these changing needs while improving overall ROI and gaining the ability to make better business decisions? Microsoft SharePoint is a valuable tool that increases productivity. In fact, 75 percent of Fortune 500 companies are using SharePoint. However, does this solution make sense for your business?

Benefits of using Microsoft SharePoint

Working remotely as a team is really important right now, with many of us sat in different places. Businesses need to make sure that all their staff and sub-contractors have access to the correct files, folders and data storage. SharePoint is a great tool to help you do that.

It works with Microsoft 365 to connect your team and allow them to create, safely store and share documents online. You can set up team sites for projects, where your people can collaborate on documents. As well as allowing you to create an intranet for your business. Which is a great way to stay connected to what’s happening, where and with whom.

SharePoint makes working easier by sharing news with colleagues, access forms, lists and libraries of information. That’s vital when we can’t all be in the same place. There’s also a mobile app, so your team can stay updated on group news when they’re not at their big screen. The system is cloud-based and allows you to access everything in one place. This is perfect for working from home, back in the workplace or a hybrid setup.

For more information or to set up SharePoint for your business get in touch today to see how LIS can help you.

Cloud computing – GO GREEN!

Cloud computing can help to reduce your business’s impact on the environment. Despite data centres increasing their computing output by six times from 2010 to 2018 and their energy consumption only rose by 6%. Click here to read information from The New York Times.

Go green with cloud storage

GO GREEN! Save money, time and increase efficiency with fast secure connections.

For many businesses it promises low total cost of ownership, high scalability and an easy pay structure. Leading IT companies are focusing their energies on the cloud computing to improve operations.

Embrace cloud computing

It is good for your business and the planet. A recent study conducted in the US reveals that cloud computing offers solutions for businesses to be greener because it will cut costs. Some of the key findings are:

  1. US companies plan to increase cloud computing from 10% of their overall IT budget today to almost 70% in the future.
  2. Cloud computing reduces carbon emissions by almost 86 million metric tons per year by 2020.
  3. Annual economy wide energy savings could be more than $12 billion per year by 2020 and that is in the US alone!

Large companies adopting the cloud can reduce energy consumption and carbon emissions by 30%. The good news is, small businesses can even save more energy than the larger companies – up to 90%.

Access to the networked resources provided by ‘clouds’ enables companies to enter markets without having to meet the capital costs of building their own computer infrastructure. This is especially valid in the present sluggish market. We are seeing an explosion in the number of portable devices with limited storage capacity. Access to cloud computing enables clients to add functions and lower costs to their system, which would normally be associated with much larger machines.

The bottom line: Going green allows higher hardware usage because applications can run on less energy, power and cooling. This means a lighter and happier mother earth.

Contact us to find out how you can help save the planet, money and time. Benefit from security and peace of mind because our team are always there to support you.

#CloudComputing #EnergyConsumption #EnvironmentalImpact

Preparing to return to your work

No one really knows when the lockdown will end and when we can start preparing to return to your work. Why not try to start planning to get ready for when you are allowed back into your place of work.

Preparing to return to your work: Three things to consider

  1. Your employees. If it is a phased end to lockdown, you might have some people at work and some still working from home. It is good to form a plan now for every scenario as we might not return to the “old normal” for a long time yet.
  2. Look at your hardware and software. What’s been difficult during lockdown and caused frustration? What needs to be upgraded or changed? Identify what you need and plan for this to be implemented quickly. To help you stay efficient in case we have another lockdown.
  3. Finally, look at your data. Now is the time to check your data security has not been compromised in any way.

If you need help preparing to return to work for the “end of lockdown”, let us make it happen quickly and efficiently contact us.

The governments five key points

1. Work from home, if you can

Take reasonable steps to help people work from home. Are you unable to work from home or is work place open?  You should then go to work. Staff should speak to their employer about when you will be opening.

2. Carry out a COVID-19 risk assessment, in consultation with workers or trade unions

This guidance operates within current health and safety employment and equalities legislation and employers will need to carry out COVID-19 risk assessments in consultation with their workers or trade unions, to establish what guidelines to put in place. If possible, employers should publish the results of their risk assessments on their website and we expect all businesses with over 50 employees to do so.

3. Maintain 2 metres social distancing, wherever possible

Employers should re-design workspaces to maintain 2 metre distances between people by staggering start times, creating one-way walk throughs, opening more entrances and exits, or changing seating layouts in break rooms.

4. Where people cannot be 2 metres apart, manage transmission risk

Employers should look into putting barriers in shared spaces, creating workplace shift patterns or fixed teams minimising the number of people in contact with one another, or ensuring colleagues are facing away from each other.

5. Reinforcing cleaning processes

Clean office more frequently, paying close attention to high-contact objects like door handles and keyboards. Employers should provide handwashing facilities or hand sanitisers at entry and exit points.

#returntowork

Preparing to return to your work

Help to control the virus. Staying alert. Follow the rules. We can continue to save lives and recover from coronavirus.

Preparing To Go Back To Your Workplace

At some point, the quarantine will end and you will need to start preparing to go back to your workplace. However, it’s unlikely this return will be “business as usual,” but will instead have to factor in the new nuances COVID-19 has brought about. How we handle going back to work will have a big impact on whether we rid ourselves of COVID-19 for good or if we see the coronavirus come back for new mass infections, as the Spanish Flu did a century ago. So lockdown is still in force right now.

Have you started preparing to go back to your workplace?

Governments around the world have begun easing restrictions and businesses are preparing to open. This phase requires active management of employee expectations and providing clarity and direction when they return to work – addressing health & safety, organizational and emotional challenges during the process. The more you plan and act now, the easier it will be.

As employers, we have an enormous responsibility to get our team members back to work as safely as possible. Rushing head-on as if nothing has changed since before the virus reached our shores is a sure fire way to end up with another quarantine and many sick employees. So you have to plan TODAY for how you are going to reopen your business.

There are three areas to consider:

  1. Your people, especially if you end up with a mix of some at the workplace, and others still working from home
  2. The equipment they use. Laptops are still difficult to buy with limited supplies. But there are ways around this
  3. Your data. It’s a good time to check your data security has not been compromised by all the changes made over the last few weeks.

We are Lodge Information Services Limited and over 1,000 people in Essex trust us to keep them working properly every day (during lockdown and normal times). We do not know when the lockdown will end. It is time to start getting ready for the return to your workplace. We have written a guide on how you can prepare. The more you plan and act now, the easier it will be when it happens.

Click here to download our useful guide.

Preparing to go back to your workplace

When you start to put together a plan, look at how the lockdown has affected your business.

#EndOfLockdown #ReturnToWorkplace