Spot that Scam!

Are you confident that all your staff know how to recognise an internet scam or phishing attack?

If the answer’s no, contact us today for an online safety training session. Call 01245-323900 or email support@lisltd.co.uk.  Don’t be an April Fool and wait until it is too late!

#hackers #training #bettersafethansorry

Great Customer Service

Great customer service is about letting your client know they matter to you. And that starts with having a great team.

These are the key traits customers look for: Empathy; patience; clear communication; knowledge; and fast resolutions.

What else helps you give great service?  Well we think, good systems supporting the team so they know what is in play; and in our business (managed IT Support) we need to be mind readers with the ability to completely ignore what is being said in favour of what might be meant. We pride ourselves on giving great customer service!

If you need to upgrade your systems to improve your customers’ experience then contact LIS to help drive the change.

#thecustomerisalwaysright #customerservice #business #mindreaders

Happy Birthday LIS

LIS is 23 today!  We have been looking after IT Support for businesses in Essex and London for all that time and we have still have a core of clients from those early days. Many thanks to all we have worked with as clients, suppliers, staff (and in some cases all three) over the years. Your patience, tolerance and support has been appreciated.

The good news is the the LIS product range and client base are wider and stronger today than they have ever been. Our helpdesk is providing a first rate service for clients with 99% of all calls responded to immediately and most issues resolved within 1h. Our remote monitoring and management tools are keeping managed service clients protected 24/7/365 and our managed antivirus and antispam products are rock solid defences. Telecoms, broadband, mobile data and mobile voice are growth areas for LIS with highly competitive offerings.

So here’s to another 23 years!  Happy Birthday LIS.

Secure your data!

With cyber crime still a hot topic for UK businesses, how do you ensure your critical data is safe? By talking to us! Give us a call today

01245 323900 or email  support@lisltd.co.uk

#cybercrime #data #security #hacking