Bleeping Computers!

Can you hear your staff shouting at their computers all day? Don’t let them suffer. We can help. Let’s have a no obligation chat and get your business back on an even keel!

Bleeping Computers! Frustrated with your IT support?

Does your IT support make you feel like this?

#ITexperts #fastercomputers #nosweat

Web Hosting DDoS Protection

We have introduced enterprise-level Distributed Denial of Service (DDoS) protection across our shared hosting platforms. These include general Windows, and Linux shared hosting as well as a dedicated shared WordPress system optimised for performance.

DDoS attacks flood a target with traffic with the intention of making a website unusable. Our shared platform is less vulnerable to these attacks than others because we use unique autoscaling servers. We have now added web hosting DDoS protection to strengthen our overall security offering at no extra cost.

The protection mitigates attacks even of Terabit per Second-levels of data. During an attack the system works by identifying the malicious traffic and isolating it, while letting normal, ‘friendly’ user traffic through so sites will function as normal. Overall this gives your website increased up-time and less vulnerability should the worst happen.

To find out more or to migrate your websites contact LIS. We will be pleased to help.

A live data visualization of DDoS attacks around the globe

 

Spot that Scam!

Are you confident that all your staff know how to recognise an internet scam or phishing attack?

If the answer’s no, contact us today for an online safety training session. Call 01245-323900 or email support@lisltd.co.uk.  Don’t be an April Fool and wait until it is too late!

#hackers #training #bettersafethansorry

Great Customer Service

Great customer service is about letting your client know they matter to you. And that starts with having a great team.

These are the key traits customers look for: Empathy; patience; clear communication; knowledge; and fast resolutions.

What else helps you give great service?  Well we think, good systems supporting the team so they know what is in play; and in our business (managed IT Support) we need to be mind readers with the ability to completely ignore what is being said in favour of what might be meant. We pride ourselves on giving great customer service!

If you need to upgrade your systems to improve your customers’ experience then contact LIS to help drive the change.

#thecustomerisalwaysright #customerservice #business #mindreaders