Disruption in Woodham Ferrers

Contractors have today advised us of possible disruption to power and communications at our Woodham Ferrers office. We will be operating on generator for the day, testing out our fail-over systems, but there is a risk of disruption to phone calls and email to the helpdesk. Our power backup maintains essential services only which does not include the kettle so there is also increased risk of grumpiness in our support team. No direct client systems are affected.

We apologise in advance for any issues.

GDPR Ready

Rather than load our customers’ inboxes with more unread GDPR email, suffice it to say that our privacy policy and terms of trade are available on our website should you need them or be suffering from insomnia. We are GDPR compliant!

Once all the dust has settled we will be asking all our clients to sign our current terms and conditions as a matter of good form. Some of you have been clients for 20+ years from the days when paper was a thing so it is due a formal refresh but right now is not the time!

Welcome Louis

Welcome to Louis who joins us as an apprentice on our helpdesk. Please treat him gently while he is learning the ropes – our ropes are many and various and quite complicated!

Happy 22nd Birthday to LIS

The average life expectancy of companies in our sector is around 10 years and when setting up LIS in 1996 we had a 10 year plan with this in mind.  We pretty much ignored the plan and got on with supporting our clients which was probably just as well! Since then the world we work in has changed out of all recognition and today we support more users and PCs with fewer staff than ever before. LIS has always been an early adopter of new tech and now through our Remote Management and Monitoring tools (RMM) we do a better job for our clients as a proactive IT partner than we could ever have done in the bad old manual days of break-fix support. The other benefit of good remote management is that we can support clients much further afield than previously possible from our Essex base.

So happy birthday to us and a big thank you to all the staff, clients, suppliers and friends who have been with us along the way. Amazingly we still have all our original client base from our first 2 years trading!  We treated ourselves to this new website as our birthday present. We think it is a big step forward but do let us know what you think.

We are working on a 10 year plan again this month but we will try and stick to it this time…