Spot that Scam!

Are you confident that all your staff know how to recognise an internet scam or phishing attack?

If the answer’s no, contact us today for an online safety training session. Call 01245-323900 or email support@lisltd.co.uk.  Don’t be an April Fool and wait until it is too late!

#hackers #training #bettersafethansorry

Long Term Business

Time for another TED Talk: How to build a business that lasts 100 years

#businessplanning #strategy #longevity #ted

 

If you want to build a business that lasts, there may be no better place to look for inspiration than your own immune system. Join strategist Martin Reeves as he shares startling statistics about shrinking corporate life spans and explains how executives can apply six principles from living organisms to build resilient businesses that flourish in the face of change.

 

Peer-to-Peer Finance

Looking for business growth investment? The ups and downs of peer-to-peer finance.

If you are struggling with funding the upgrades to solve the 2020 problem then consider peer finance. Don’t forget alternatives such as hardware-as-a-service, and traditional leasing (including LIS Managed Services in the lease as well as installation, support, maintenance).

Peer-to-peer lender Funding Circle beat its revenue targets for 2018 by 5%, but saw the percentage of loans last year it expected to default rise to between 3 and 3.8% it announced

 

Great Customer Service

Great customer service is about letting your client know they matter to you. And that starts with having a great team.

These are the key traits customers look for: Empathy; patience; clear communication; knowledge; and fast resolutions.

What else helps you give great service?  Well we think, good systems supporting the team so they know what is in play; and in our business (managed IT Support) we need to be mind readers with the ability to completely ignore what is being said in favour of what might be meant. We pride ourselves on giving great customer service!

If you need to upgrade your systems to improve your customers’ experience then contact LIS to help drive the change.

#thecustomerisalwaysright #customerservice #business #mindreaders

You are the Weakest Link, Goodbye!

The not-so-hidden truth about cyber crime: Your staff (and not hackers) could be the biggest threat.

It’s not a big surprise to LIS sadly. Business owners acknowledge the problem but don’t take the staff training and testing available from us. We see 3 or 4  clients a year that fall victim to “obvious” human attacks, with losses of £10,000 to £50,000 each time. No technical issues, no malware or other breaches just busy people  trying to be helpful. We capture and report all the technical information but that there is little if any reaction from law enforcement or banks other than a metaphorical shrug of the shoulders. If you think you might be at risk and want a free chat to cover the issue, book a call with an expert.

#cybercrime #phishing #weakestlink

John Andrews, VP, Centrify, explores cyber crime in the UK and the rising tide of privilege access management attacks