LIS Woodham – Planned Outage

Our helpdesk and support office will be closed for essential electrical work on Wednesday 16th September from 6pm to 8pm.  This is to improve reliability of our office supply.  Our email and phone systems will not be available during this time.  No client systems will be affected except offsite backups to our Woodham data centre. These are fully self recovering once the connection is restored.

In the event of an emergency our normal out of hours mobile support will be available to contract customers.  Any non-emergency messages should be submitted by email to support@lisltd.co.uk in the usual way. No email will be lost during this process.

Apologies for any disruption this may cause. Please contact us if you need more information.

 

Power Failure

Following an earlier power failure at our Woodham office, calls to our helpdesk have been failing. We are now back online and apologise for the interruption to service.

Networking Problem – Resolved

We are receiving reports of network issues affecting some broadband and leased line customers. Engineers are investigating and we will update this notice when we have more information.

Apologies for any disruption.

The issue was related to LINX (the London Internet Exchange), which has now been resolved and would have potentially affected several Internet providers in the UK. We are awaiting a full RFO from them to confirm the cause.